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# IT Desktop Support Engineer, Europe

- **Company:** Nextpower
- **Location:** Madrid, Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Active Directory, Application Programming Interfaces (APIs), Artificial Intelligence, Business Systems, Computer Programming, Databases, File Systems, Python (Programming Language), Microsoft Office, Network Connections, Windows PowerShell, Workflow Management Systems, Wi-Fi Technology, Scripting, Okta, Microsoft Power Automate, Zapier, Computer Equipment, Information Technology, Laptops
- **Published:** October 18, 2026
- **Apply:** https://www.recruit.net/job/desktop-support-engineer-europe-jobs/14DE15004E15C54C

## About the Role

* Intense collaboration
 * Passionate customer focus
 * Thoughtful, fast, disciplined execution
 * Tenacious commitment to continuous improvement
 * Relentless drive to win
 * Understanding of executive-level support needs
 * Ability to act as a proactive IT advisor
 * Act as a local point of contact for all things IT, infrastrcuture, business systems, * Based in Madrid, Spain
 * Proficient English and Spanish.
 * 3+ years of IT desktop support experience
 * Strong knowledge of Windows, Office 365, networking, AD
 * Similar IT experience in leading regional IT support function working as the point of contact
 * Excellent troubleshooting and communication skills
 * Experience with scripting or programming (e.g., Python, PowerShell, JavaScript or similar) & Familiarity with automation tools and platforms (e.g., Power Automate, Zapier, APIs, workflow tools)
 * Interest or hands-on experience with AI tools and their application in business environments
 * Strong problem-solving mindset with a focus on improving efficiency and user experience
 * Bachelor's degree or equivalent experience

## Description

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Receive expert feedback with personalized suggestions to enhance your resume., The IT Desktop Engineer, Europe will be based in Madrid, Spain and will be responsible for day-to-day IT support including the analysis, acquisition, installation, configuration, implementation, modification, and support of computer desktop hardware, operating systems, software, and applications for the entire Nextpower Europe team. In addition to providing hands-on technical support, this individual will act as a trusted IT business partner for the local office-bridging business needs with respective global IT teams and ensuring a high level of service delivery.

The ideal candidate will be a hands-on IT professional who combines strong support fundamentals with a builder mindset. Someone comfortable operating in a fast-paced environment with a high degree of autonomy, able to balance day-to-day support with longer-term improvement initiatives., * Provide technical support for desktop/computer definition, purchase, configuration, installation, maintenance, and upgrades of computer hardware.

 * Troubleshoot and Configure:
 + Wi-Fi Connectivity
 + Office 365, Box.com, Okta
 + Deploy laptops and desktops in a domain environment
 + Inventory and Asset Tag
 + General network connectivity, file access
 + Active Directory account creation and password resets
 + AV System Support (Zoom)
 + Provides day-to-day desktop support to executive team and assistants
 + Accountable for the development of and technical support of workstations, printers, etc.
 + Computer and network system maintenance and support

 * Timely respond to and close all tickets assigned, determining the most effective way to solve those.
 * Ensure that tickets are correctly solved before they are set to resolved state
 * Ensure that the process and procedures are followed
 * Provide feedback to clients where necessary
 * Update databases to maintain their accuracy
 * Execute the change tasks assigned within the scheduled time frame as planned
 * Provide effective specialist contribution to the analysis and resolution of problems and known errors