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# IT Support Specialist

- **Company:** Strategic Employment Inc
- **Location:** San Francisco, CA, United States
- **Salary:** $105,000.0 - $115,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Environments, Issue Tracking Systems, Information Technology Operations
- **Published:** October 18, 2026
- **Apply:** https://www.wayup.com/i-j-IT-Support-Specialist-Strategic-Employment-208858531346873/

## About the Role

+ Strong experience providing white-glove / executive-level desktop support in a professional environment
 + Excellent communication skills with the ability to interact effectively with both technical and non-technical stakeholders
 + Proven ability to manage multiple priorities and deliver high-quality support under pressure
 + Experience with enterprise tools such as Active Directory, Microsoft 365, endpoint management platforms, and ticketing systems
 + Strong attention to detail, ownership of issues, and commitment to delivering a high-end user experience
 + Experience supporting global or enterprise-scale environments is a plus

## Description

A globally recognized legal organization with a strong international footprint and highly sophisticated, data-driven systems is seeking a IT Support Specialist to join its technology and operations function. This role serves as a high-touch support partner to business leadership, executives, and regional stakeholders, ensuring seamless end-user technology experiences across multiple offices and jurisdictions.
In this position, you will provide white-glove executive support while also collaborating with infrastructure, security, and IT operations teams to maintain and enhance enterprise desktop environments in a fast-paced, global setting., + Serve as the primary point of contact for executive and end-user desktop support, delivering white-glove service to senior leadership

 + Provide hands-on support for hardware, software, AV systems, and conference room technologies
 + Troubleshoot and resolve complex technical issues across Windows and macOS environments
 + Manage ticket queues, prioritize incidents, and ensure timely resolution aligned with SLAs
 + Coordinate with infrastructure and security teams to support system updates, deployments, and endpoint management
 + Document processes, troubleshooting steps, and knowledge base articles to improve support efficiency
 + Support onboarding/offboarding processes, including device provisioning and access setup