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# IT Service Desk Analyst - Clinical (1 of 2)

- **Company:** University of California, San Francisco
- **Location:** San Francisco, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Android Software Development, Apple Mac Systems, Enterprise Software Applications, Electronic Medical Records
- **Published:** October 18, 2026
- **Apply:** https://diversityjobs.com/career/18661160/It-Service-Desk-Analyst-Clinical-1-2-California-Brisbane

## About the Role

REQUIRED QUALIFICATIONS - 3+ years of experience in IT support - Demonstrated proficiency in supporting Windows and Mac operating systems in a networked environment - Demonstrated proficiency in supporting mobile devices such as iPhones and Androids - Broad knowledge of enterprise systems and how they related to one another - Demonstrates problem-solving skills - Excellent communication skills in both verbal and written PREFERRED QUALIFICATIONS - Bachelor's degree or equivalent training in a related area - Working knowledge with ITIL processes such as Change Management, Problem management, and Incident Management - Experience working in an academic health care, healthcare, or university environment - Experience working in a Service Desk, Help Desk, or Call Center environment - Preferred Certifications:- Microsoft Support - Apple Support - ITIL Foundations - HDI Support Center Agent

## Description

This is a mid-level IT Service Desk Clinical Analyst position with a primary responsibility of providing functional workflow support in Epic EMR and a secondary responsibility of providing desktop support to end-users. At this level, support calls may be complex in nature, requiring judgment and problem-solving skills. The incumbent must maintain secure and confidential information while adhering to IT policies and Medical Center regulations.

The ideal candidate will balance technical knowledge and expertise with a high level of customer service, ensuring excellence in all aspects of Service Desk operations. Support will primarily be provided to Medical Center and Campus staff, including physicians, nurses, and administrative teams.

The role includes maintaining the Knowledge Base, resolving or escalating issues appropriately, and communicating technical concepts effectively in both written and oral forms. The candidate will act as a mentor to junior-level staff, performing Level II functions for complex escalations and contributing to team success by meeting service levels. Flexibility with scheduling, including nights, weekends, and on-call rotations, is required.