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# Onboarding Configuration Specialist I

- **Company:** Nelnet
- **Location:** Lincoln, NE, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $47,008.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** ASP.NET, Software Applications, Information Systems, Microsoft Office
- **Published:** October 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b12f103a38a18fcb

## About the Role

* Associate degree in related field (Bachelor's degree preferred)., * Three years of experience in product service or onboarding preferred.
 * Experience providing excellent client service.
 * Solid working knowledge of existing FACTS/NBS Financial and SIS products, stand-alone products (as applicable).

COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:

 * Ability to quickly grasp concepts and apply newly acquired product knowledge when working with institutions.
 * Strong interpersonal and communication skills (both written and verbal) with the ability to constructively discuss sensitive issues.
 * Very detail-oriented and creative thinker.
 * Ability to work as a team player and establish good rapport with co-workers.
 * Excellent customer service skills (friendly, courteous, helpful, and patient) with the ability to effectively provide instruction in the use of computer applications and other services.
 * Excellent prioritization, organization, and time management skills.
 * Strong computer skills, including experience using Microsoft Office applications, Web Forms, and the Internet.
 * Ability to handle stressful situations and meet deadlines.
 * A positive can-do attitude and strong initiative to get tasks and objectives completed without supervision.
 * Ability to work in a fast-paced environment and effectively work through change.
 * Excellent organization, prioritization, and time management skills to effectively manage workload and proactively request additional resources as needed.
 * Ability to take direction from multiple sources and prioritize effectively.

## Description

The Onboarding Configuration Specialist I is the key player for effective communication and onboarding of schools who are utilizing FACTS products and services. This position will serve as the primary point of contact for a client during the onboarding phase of a product or products. The Onboarding Configuration Specialist I will also facilitate internal/external business calls to ensure the correct setup of products and to introduce points of contact for the client., * Provide support as part of an overall Onboarding Team to an Institution implementing one or more FACTS products/services.

 * Contact institutions to establish onboarding timelines and expectations.
 * Work closely with associates from other FACTS Operations teams and/or Sales Team to enhance the customer experience and satisfaction.
 * Verify and/or complete the Onboarding Checklist.
 * Setup and configure the FACTS Products handled by the FACTS Onboarding Team.
 * Coordinate data exchanges with clients and their various information systems.
 * Work with other FACTS Operations teams (e.g., Account Management) to ensure a smooth transition from Onboarding.
 * Establish and maintain a training program for client institutions, including curriculum and training sessions customized for the institution's needs.
 * Conduct online training with new institutions and/or new contacts at existing institutions, instructing them on all aspects of the products they are implementing.
 * Contribute to documentation and/or training materials in one of more of the following ways: 1) provide input from customer requests; 2) develop materials; 3) maintain materials and/or 4) research and implement new ways to present materials for clients.
 * Provide ideas and analysis for enhancements to current processes and features of new or existing products.
 * Answer product specific questions and/or find appropriate resources to answer questions about products. (Includes the FACTS Financial System, stand-alone products, partnership companies, FACTS SIS, and integration related topics.)
 * Overall management of technical and operational aspects for NBS product Onboarding.
 * Provide monthly reporting of activities to the Team Leader.
 * Provide phone support and back-up for all areas of FACTS Operations as needed.
 * Maintain institution tracking in CRM and other internal tracking required for auditing purposes.