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# EHR Application Manager

- **Company:** ReDiscover
- **Location:** Lee's Summit, MO, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Health Informatics, Clinical Data Repository, Data Integrity, Electronic Medical Records, Information Technology
- **Published:** October 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5360f429a047951e

## About the Role

* Bachelor's degree in Computer Science, Health Informatics, Healthcare Administration, Business Administration, or a closely related field. Equivalent years of combined technical and management experience will be considered in lieu of a degree.
 * A valid state-issued driver's license is required, along with adherence to ReDiscover's safe driving standards and agency driving criteria (e.g., proof of liability insurance and a functional vehicle). These requirements must be maintained in accordance with ReDiscover policy at all times.
 * Minimum of three (3) years working deeply within electronic health records (EHR/EMR) systems required. Behavioral Health and/or Qualifact's Carelogic experience preferred.
 * At least 2 years in a formal supervisory or team leadership role managing technical analysts.
 * Direct experience handling state healthcare reporting or compliance (such as Department of Mental Health billing streams or clinical documentation rules) is highly preferred.
 * Excellent customer service skills with a recovery focus.
 * Strong written, oral, and interpersonal communication skills.
 * Intermediate computer skills in typing/keyboarding, Microsoft Word and Excel programs as well as the use of email.

## Description

Team Leadership & Personnel Management

 * Direct Supervision: Provide direct management, coaching, and strategic oversight to assigned EHR User Support Analysts and Senior Analysts.
 * Performance & Culture: Foster a collaborative team environment that embodies ReDiscover's core values. Ensure the team meets support requests with technical excellence and operational efficiency.
 * Resource Coordination: Manage workload distribution, evaluate staffing plans, and optimize internal helpdesk queues to align with departmental goals.

System Auditing, Compliance & Data Integrity

 * Procedural Auditing: Conduct regular, structured system audits within the EHR environment to discover workflow bottlenecks or data entry deficiencies.
 * PHI Safeguarding: Strictly safeguard Protected Health Information (written and electronic) in total compliance with HIPAA guidelines.
 * Data Quality Management: Oversee the integrity of documentation processes, including the written input, scanning, and uploading of clinical data into the Electronic Medical Record (EMR) system.
 * Records Administration: Coordinate the authorized requesting and releasing of client information or official medical records.

Training, Support & Optimization

 * Program Development: Formulate, refine, and deliver comprehensive end-user training curricula and support materials for the EHR application.
 * Deficiency Remediation: Design targeted training modules to actively resolve procedural deficiencies identified during routine system audits.
 * End-User Engagement: Work collaboratively across IT and clinical divisions to ensure the broader user community understands, adopts, and utilizes the EHR software efficiently.

Stakeholder Collaboration & Vendor Relations

 * Cross-Functional Rapport: Build strong partnerships with department leaders to accurately assess user needs and ensure the smooth implementation of new EHR software modules and workflows.
 * Primary Liaison: Act as the authoritative primary interface bridging communications between the software vendor, the Department of Mental Health, and all primary pay sources.
 * Client Centricity: Demonstrate culturally competent respect for all internal staff, external partners, clients, and guests through verbal and non-verbal behaviors, assisting them as needed.

Professional Development & Other Duties

 * Mandatory Training: Complete all assigned, position-applicable professional development sessions deemed necessary by leadership, including new employee orientation.
 * Operational Flexibility: Perform other duties as assigned by the Director of Healthcare Technology to support evolving tech strategies.