> Markdown version of [/jobs/ext/3822187-classified-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/3822187-classified-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Classified Help Desk Technician - **Company:** The Johns Hopkins University Applied Physics Laboratory LLC - **Location:** North Laurel, MD, United States - **Experience:** Experienced - **Salary:** $62,400.0 - $118,664.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Apple IOS, Systems Engineering, Cyber Security, Information Systems, Desktop Computing, Domain Name System (DNS), Microsoft Office, Network Connections, TCP/IP, Information Technology, Laptops, Network Server, Software Version Control, User Accounts - **Published:** October 18, 2026 - **Apply:** https://diversityjobs.com/career/18669523/Classified-Help-Desk-Technician-Maryland-Laurel ## About the Role * Possess a Bachelor's degree in Information Systems, Cybersecurity, Computer Science or a related technical discipline, or at least 4 years of recent IT-related work experience * Have the ability to troubleshoot and resolve technical problems for clients to independently resolve widely varying problems using current job knowledge and using research and external resources * Have hardware, software and networking troubleshooting experience -- hardware experience must include desktops, laptops, servers, mobile devices, and printers. Software experience includes Windows and Microsoft Office networking experience to include understanding TCP/IP and DNS, Active Directory and Exchange. * Are an excellent communicator, are highly motivated and have excellent customer services skills with the ability to interface with all levels of staff * Are willing and able to support operations from a closed area facility office and work necessary hours to complete critical work and/or troubleshooting and work in a call center environment that requires sitting for extended periods of time and troubleshoot problems over the phone during the assigned work hours * Currently hold a Secret level security clearance with the ability to obtain a Top Secret level security clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information. Eligibility requirements include U.S. citizenship. You 'll go above and beyond our minimum requirements if you... * Have 2+ years' experience in a call center environment and using ticket management systems * Have software experience with Desktop remote control tools and Windows 10, Macintosh, and iOS * Possess any of the following certifications: Security+, A+, Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer for Windows (MCSE), HDI Support Analyst. * Have experience with classified systems ## Description We are seeking a Classified Help Desk Technician to help us support the classified information technology needs of our Force Projection Sector. You will be working with engineers, scientists and business professionals that are addressing critical challenges of our nation., * Your primary responsibility will be to provide first contact resolution for account administration like password resets and unlocks, desktop, laptop, and application problem resolution, and network connectivity problems remotely as well as visits offices and closed area facilities * You will create, maintain, and modify user accounts for network and classified applications * You will research, analyze, and diagnose problems with client systems to include hardware and software, servers, peripheral equipment, and networks. * You will solve problems using documented processes where available and best practices where not * You will assist teams with incident response support and be involved in the development and presentation of training sessions * You will provide appropriate documentation on services provided and status updates as needed.