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# Technical Support Analyst IT Help Desk Healthcare

- **Company:** Southwest CARE Center
- **Location:** Santa Fe, NM, United States
- **Contract:** Permanent contract
- **Skills:** Information Systems, Computer Networks, Modems, System Configuration, Desktop Computing, Microprocessors, Ethernet, Network Interface Controllers, Hard Disk Drives, Data Logging, Electronic Medical Records
- **Published:** October 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7fb962b4b3ca7f42

## About the Role

* Experience: Minimum (1) year of hands-on hardware troubleshooting experience, with working knowledge of electronic medical record systems and experience working in a healthcare environment highly desired.

 * Education: Degree in Information Systems or related field required or equivalent work experience.

 * License/Certification: Valid driver's license and A+, MCSE, MCSA and/or MCS Azure highly desired.
 * Transportation: Must have reliable personal transportation to travel between clinics and offices.
 * Smart phone: Must have personal SMART phone with adequate data plan.

## Description

* Perform onsite analysis, diagnosis, and resolution of complex workstation problems for end users.

 * Recommend and implement corrective solutions, including offsite repair for remote users as needed.

 * Deliver required desktop service levels by installing, configuring, testing, maintaining, monitoring, and troubleshooting end-user workstations and related hardware and software.

 * Assess the need for and implement performance upgrades to computers, including the installation of CPUs, I/O, NIC cards, hard drives, RAM, and so on.

 * Collaborate with IT Team to ensure efficient operation of the company's desktop computing environment.

 * Administer and resolve issues with associated end-user workstation networking software products, as required.

 * Receive and respond to incoming calls, tickets, and e-mails regarding desktop problems.

 * Respond to and perform move, add, and change requests as they are submitted.

 * Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order.

 * Prepare tests and applications for monitoring desktop performance, followed by providing performance statistics and reports.

 * Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.

 * Maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.

 * Accurately document instances of desktop equipment or component failure, repair, installation, and removal.

 * Liaise with third-party support and PC equipment vendors, as necessary.

 * Participate in staff meetings and attend other meetings and seminars as requested.

 * Other duties as assigned.