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# IT Support Specialist

- **Company:** The Family Health Centers
- **Location:** San Diego, CA, United States
- **Salary:** $43,680.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Business Software, Computer Networks, Computer Literacy, Networking Hardware, Microsoft Office, Microsoft Operating Systems, Microsoft Solutions Framework, Print Servers, Wide Area Networks, Web Applications, Computer Equipment, Information Technology
- **Published:** October 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=35393d72bab84693

## About the Role

* High school diploma or GED equivalent.
 * Meets organizational driving requirements.
 * COMPTIA Certification preferred; equivalent, relevant experience can substitute for the certification.
 * Experience in Information Technology systems including Microsoft Operating Systems, Microsoft Office and other Microsoft Solution installation, configuration, operation and repair preferred.
 * ITIL Certification preferred.
 * MCP Certification preferred.

Experience/Specialized skills (including Language)

 * Ability to communicate computer concepts to users of all computer literacy levels, in order to perform training, on a one-on-one basis.
 * Basic knowledge of data networking principles, architecture, and applications.
 * Basic knowledge of the installation and configuration of network printing resources.
 * Basic organizational skills, attention to detail, time-management skills, and strong motivation to meet deadlines and achieve goals.
 * Bilingual English/Spanish preferred.
 * Familiarity with the operation of Microsoft Solutions-based business applications.
 * Intermediate interpersonal and customer service skills.
 * Intermediate written and verbal communication skills, including ability to communicate effectively with employees who speak English as a second language.
 * Knowledge of, and the ability to effectively apply, the concepts of local and wide-area network components and architecture and personal computer systems to the needs of FHCSD and its staff.
 * Must be self-sufficient and able to work under minimal direct supervision.
 * Specific understanding of and experience with Microsoft Solutions is highly desirable.

## Description

* Evaluates and troubleshoots personal computer hardware and software, peripheral devices, mobile devices, and network components. Interprets system console messages and other error messages and conditions and initiates corrective action when required.
 * Installs, sets up, configures, tests, and operates personal computers, mobile devices, terminals, peripheral devices, and network hardware and software components.
 * Is the primary interface for the Department's help desk and customer support system, providing prompt response to user problems, recording of all trouble calls, maintaining the status of problems within the help desk system, and recording solutions to problems and the closing of trouble calls.
 * Maintains records required to accurately track all computer equipment and software inventory.
 * Performs other duties as assigned.
 * Responsible for the operation and maintenance of the Department's help desk and customer support application system.
 * Trains users in PC and network applications as required.