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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Electronic Health Record Analyst I/II - **Company:** San Mateo County - **Location:** South San Francisco, CA, United States (Remote available) - **Salary:** $108,784.0 - **Contract:** Temporary contract - **Skills:** Data Analysis, Software Applications, Cyber Security, Information Systems, System Configuration, Disaster Recovery, Health Information Systems (HIS), IT Management, Test Scripts, Hardware Testing, Software Troubleshooting, Electronic Medical Records, Information Technology - **Published:** October 18, 2026 - **Apply:** https://careersingovernment.com/job/3475065/electronic-health-record-analyst-i-ii-grand-central-open-and-promotional/ ## About the Role Knowledge of: * Electronic health record systems, specifically Epic software applications. * Design, implementation, testing, updating, maintenance, evaluation, and analysis of system configuration, system setup, and application tables. * Clinical applications and regulatory standards, a wide range of application functionality, content, and associated workflows. * Customer service principles. * Policies, procedures, and business operations. * Principles and procedures in project management and project management methodologies. Skill/Ability to: * Interact with and work collaboratively with multidisciplinary teams. * Learn and retain knowledge of all assigned applications. * Troubleshoot application issues and system errors. * Multi-task complex work assignments., Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: * EHR Analyst I: Two years of experience working in a healthcare setting utilizing health information systems, or one year of experience providing information technology support. * EHR Analyst II : Two years of information technology support experience in a healthcare operation setting, including at least six months of Epic user support experience., * The highest standards of public service * A common vision of responsiveness * The highest standards of ethical conduct * Treating people with respect and dignity ## Description San Mateo County Health is seeking a well-qualified Electronic Health Record Analyst I/II - Grand Central to support Phase 2 of the County's Epic implementation, with a primary focus in reporting. There is currently one regular vacancy in the Health IT Division located in South San Francisco or San Mateo, CA, and will require travel/driving throughout the county to perform job duties. This position is currently hybrid, with both on-site and remote work based on business need and subject to change. The ideal candidate for Grand Central EHR I/II will know acute clinical workflows associated with registrations, patient movement, admissions, discharge, and transfer. Strong knowledge of EHR system workflow between admission/registration and clinical systems is required. Epic EHR experience preferred. Examples Of Duties The duties of the position may include, but are not limited to, the following: * Collect, analyze, and document business operations and workflows. * Meets with department customers to assess EHR requests and provide guidance on how to detail business needs. * Identify, analyze, and recommend improvements and enhancements to operational processes, system automation, and information flows to ensure greater integration of functions within the organization. * Coordinate security workgroups, ensure integrity of the system's security infrastructure, and provision security for users. * Serve as the first point of contact for users, customers, and vendors on EHR-related issues; troubleshoot problems and respond to inquiries. * Support assigned interfaces and ensure interfaces meet the needs of end users. * Perform a variety of analytical duties in the design, implementation, and maintenance of EHR information systems or applications. * Implement testing requirements and process, facilitate end user testing, hardware testing, and maintain test environments. * Participate in the evaluation of new application releases, test new applications and system upgrades. * Install or upgrade software applications; and troubleshoot software and application related problems. * Interact with end users and vendors on project design issues and work to resolve vendor production support issues. * Respond to customer/user questions and concerns and recommend solutions as needed. * Provide onsite support during go-lives and system upgrades. * Participate in developing and/or lead training programs, curriculum and lessons including preparing training materials. * Keep trainers abreast of new functionality and system changes. * Analyze data conversion needs. * Ensure test scripts have been created, reviewed, and updated to reflect proposed workflow solutions. * Troubleshoot basic user or system problems, address end user questions, and at the II level, provide on-call support on a rotating basis. * Analyze new functionality in new releases to identify impact, make recommendations and review and test changes. * Participate in disaster recovery measures. * Ensure quality assurance processes are followed, including change management and testing efforts. * Perform related duties as assigned., * Configure, implement, maintain, and evaluate Epic modules and platform. * Design, modify, and implement testing process. * Create security classification templates. * Communicate effectively, both orally and in writing. * Prioritize effectively and manage time efficiently. * Lead meetings and resolve conflicts. * Perform under pressure with tight deadlines. * Become cross-functional in one or more applications. * Motivate key process stakeholders. * Travel outside the County for training.