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# Onsite Support Engineer

- **Company:** SERVICEPOINT, LLC
- **Location:** Portland, OR, United States
- **Experience:** Experienced
- **Contract:** Contract
- **Skills:** IT Management, Information Technology Operations, Windows Search
- **Published:** October 18, 2026
- **Apply:** https://www.dice.com/job-detail/a2ca007e-2fdf-460d-80d8-dcacaf42d8fa

## About the Role

· To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
· At least 2 years in an IT service delivery environment supporting a Microsoft Windows desktop environment
· Excellent written and verbal communication
· Strong collaborator
· Willingness to learn new concepts
This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.

## Description

The Contractor position acts as part of the IT team, providing support to our client's user community, representing IT as they perform support responsibilities.
Job Functions/Responsibilities:
· Recognize, exemplify, and adhere to our values, which center around our commitment to People, Clients, and Performance.
· Act as a point of contact for IT tickets, requests and issues that are assigned to the team.
· Triage IT tickets; resolve or escalate them as required according to their impact/severity.
· Escalate issues that they cannot resolve to an appropriate team/member of the IT department.
· Perform IT tasks such as preparing IT hardware for the user community, troubleshooting account and application issues, and rolling out new software.
· Ensure that all IT governance policies and SOPs are adhered to.
· Assist in / carrying out projects / implement new technologies
· Work on special projects as assigned.
· The contractor will report to an IT Operations Manager and may be supervised by the IT Operations Manager and/or an IT Team Lead.
· Technical mentoring can be provided by the IT Operations Manager, the IT Service Desk Team Lead, and Senior IT Support Engineer or other IT department staff members as appropriate/required.