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# Service Desk Tech I

- **Company:** Everforth Apex
- **Location:** Seattle, WA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Microsoft Outlook, Computer Networks, Desktop Computing, Information Technology
- **Published:** October 18, 2026
- **Apply:** https://www.dice.com/job-detail/61899e34-1f94-42ac-a40d-d9f1320b0d95

## About the Role

Experience: A minimum of 1-2 years of experience in an IT support or IT service desk role, preferably in a healthcare setting. Experience with Mac support is also required.

Technical Skills: In-depth knowledge of Windows NT 4.0, Windows 2000, and Windows XP Operating Systems. Proficiency in the installation, troubleshooting, and configuration of MS Outlook email clients. Understanding of Windows network shares and permissions. Knowledge of Apple Computers and Macintosh OS versions 8.0-10.X.X. Experience with HP printers and various computer systems and peripheral equipment such as workstations, printers, and scanners. Experience with AV-related equipment including projectors and video teleconferencing equipment.

Preferred Qualifications

 * A+ Certification or CompTIA certification.
 * Dell hardware certification.
 * Experience working as a project team member for IT-related projects.

## Description

The Service Desk Technician performs routine installations and support of workstation hardware and software, resolves desktop computing-related problems, and supports audio-visual setup for video teleconferencing and routine audio-visual requests. This role resolves service tickets with a focus on providing outstanding customer service and adheres to established Service Level Agreements (SLAs). This position begins with 2-4 weeks of on-site training, followed by a hybrid schedule of one to two days per week on-site., * Provide customer service at all times.

 * Manage tickets in the queue in accordance with established service levels.
 * Provide updates to customers at regular intervals on ticket status.
 * Resolve technical issues presented in support tickets and provide clear, concise documentation on the resolution of each ticket.
 * Adhere to all procedures as outlined in the Desktop Support Operations Manual.
 * Participate in project-related work such as departmental moves and yearly PC refreshes.
 * Assist customers with AV-related requests.
 * Support occasional on-call rotation and overtime to facilitate team needs.