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# Desktop Support Technician

- **Company:** Leidos, Inc.
- **Location:** Jacksonville, FL, United States
- **Experience:** Experienced
- **Salary:** $50,700.0 - $91,650.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Data Centers, HP Service Manager Software, Hardware Infrastructure
- **Published:** October 18, 2026
- **Apply:** https://www.dice.com/job-detail/b8ff34bd-97d1-4c9b-b749-95d2a8883334

## About the Role

* DoD Secret Clearance
 * HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience
 * Valid DoD 8570 IAT Level II: Security+ or higher Certification
 * Must demonstrated expertise in IT Enterprise Operations
 * Experience with Microsoft Windows OS, version 10
 * Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
 * Basic network troubleshooting skills
 * Excellent customer service skills
 * Excellent oral and written communication skills, * Organized and detail-oriented
 * Strong leadership skills
 * Self-motivated/ self-directing
 * Strong collaboration, prioritization, and adaptability skills required. Relationship building
 * Ability to manage and prioritize own work, and that of their team
 * Independent decision making
 * Analytical thinking; thinking out of the box
 * Ability to effectively communicate with all organizational levels (SME to Senior Management)
 * Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.

## Description

* Work in confined spaces, such as raised floors or communications closets; noisy environments, such as data centers and operations centers; and be able to stand or sit for 8 hours at a time
 * Utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets
 * Identify different colors of wires and cables; correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, computer monitors and digital test equipment such as OTDR (optical time-domain reflectometer)
 * Judge distance between objects to work safely on ladders and in confined spaces
 * Drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required

Primary Responsibilities

 * Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
 * Ensure proper ticket-handling according to guidelines set in place
 * Properly troubleshoot and resolve user computer issues including hardware and software-related concerns
 * Ensure customer related tasks are completed within the timeline set
 * Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components
 * Assist other technicians in resolving complex issues