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# Help Desk Tier 1 Support

- **Company:** CompQsoft,Inc .
- **Location:** Portsmouth, NH, United States
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, CompTIA Security+, Issue Tracking Systems, SC Clearance, Information Technology, 3-tier Architectures
- **Published:** October 18, 2026
- **Apply:** https://www.dice.com/job-detail/cbfb990c-826e-4e7a-a879-d62dd8d216d7

## About the Role

* Security Clearances: Requires Minimum Active DoD Secret clearance
 * Certifications: DoD 8570 compliance (such as CompTIA Security+ or CCNA)

## Description

CompQsoft is seeking a Help Desk Tier 1 Support to join our team of qualified, diverse individuals at Portsmouth, NH for the Navy program., * Receive trouble ticket issues and open Help Desk tickets, via in person at the help desk, over phone, through email, and/or other electronic means.

 * Requires in-person, on premises support.
 * Provide help desk ticket resolution in a knowledgeable, friendly, and professional manner meeting the requirements.
 * Meet SUBMEPP established Service / Support Level Requirements.
 * Input trouble calls into the SUBMEPP ticket tracking system.
 * Prior to trouble tickets being escalated exhaust all available resources and documented steps taken in ticket notes.
 * Ensure all required information for incident resolution is gathered and documented.
 * For common issues, publish Knowledge Base articles to SUBMEPP's Knowledge Base repository when applicable.
 * Analyze and resolve help desk tickets IAW Section 13.2 and SUBMEPP operational guides; in person at the help desk, over phone, through email, and/or other electronic means.
 * Escalate help desk tickets when required by service desk processes IAW Section 13.2 to either Tier 2, Tier 3, or appropriate team/individual.
 * Provide follow-up service to end-users via email, phone, or face to face to ensure service provided by the Help Desk has addressed their needs in a timely and efficient manner.
 * Write and maintain Work Procedures (WP), on Government networks/Government-Furnished Equipment (GFE), in support of this task for common Help Desk processes and activities.
 * Support, maintain, and optimize all production IT systems to include, but not limited to, devices such as printers, scanners, copiers, and fax devices.
 * Perform initial setup and issuance of client devices. Provide real time guidance to the user in the migration, setup, and troubleshooting of issued GFE.
 * Serve as n-site support for Tier II and III activities by directly observing and documenting client machine issues, performing GFE inventories, moving, and issuing new devices, or performing other, non-privileged functions.
 * Set-up of IT in training classrooms and conference rooms.
 * Manage NMCI/Nautilus New User Account Orientation, and setup of user workspace computer systems with monitor(s), keyboard, mouse, printers, or any other approved external peripheral IAW GFI

Requirements

 * Receive trouble ticket issues and open Help Desk tickets, via in person at the help desk, over phone, through email, and/or other electronic means.
 * Requires in-person, on premises support