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# Service Desk Tech II

- **Company:** Everforth Apex
- **Location:** Seattle, WA, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Microsoft Outlook, Computer Networks, Desktop Computing, Issue Tracking Systems, Personal Digital Assistant, Information Technology
- **Published:** October 18, 2026
- **Apply:** https://www.dice.com/job-detail/63a55905-4699-42f0-a76e-14d159253d7c

## About the Role

Experience: A minimum of 4+ years of hands-on IT support experience, including prior phone support. Experience in a healthcare setting is required. Must have experience with Apple computers and Mac OS., * In-depth knowledge of Windows NT 4.0, Windows 2000, and Windows XP Operating Systems, including installation, troubleshooting, and configuration.

 * Proficiency in the configuration, troubleshooting, and installation of MS Outlook email clients.
 * A thorough understanding of Windows network shares and permissions.
 * Knowledge of various computer systems and peripheral equipment such as workstations, printers, scanners, and PDAs.
 * Experience supporting HP printers.
 * Experience with AV equipment, projectors, and video teleconferencing systems., * Dell hardware certification.
 * Experience working as a project team member on IT-related projects that utilized a structured project management methodology.

## Description

The Desktop Technician performs routine installations and support of workstation hardware and software, resolves desktop computing-related problems, and supports Audio Visual setup for Video Teleconferencing and routine Audio Visual requests. This position is primarily for project support, and resources should expect to be on-site 4-5 days a week., * Provide exceptional customer service at all times.

 * Manage and resolve service tickets as assigned by the Help Desk in accordance with established Service Level Agreements (SLAs).
 * Provide regular updates to customers on ticket status.
 * Document resolutions for each support ticket clearly and concisely.
 * Adhere to all procedures as outlined in the Desktop Support Operations Manual.
 * Participate in project-related work such as departmental moves and yearly PC refreshes.
 * Assist customers with AV-related requests, including projector and video teleconferencing equipment setup and maintenance.
 * Maintain current technical competence through self-study and employer-provided training.
 * May be required to join an on-call rotation for after-hours support.