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# IT Field Tech

- **Company:** Everforth Apex
- **Location:** Baltimore, MD, United States
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Issue Tracking Systems, Windows PowerShell, Wi-Fi Technology, Scripting, Peripherals, Servicenow
- **Published:** October 18, 2026
- **Apply:** https://www.dice.com/job-detail/73eaad4d-7ecb-402c-96c4-a0315dea6bc4

## About the Role

* 1-4 years of hands-on IT support experience (desktop, laptop, mobile devices, Windows 10/11)
 * Strong customer service mindset with proven ability to deliver professional, patient, "white-glove" support to non-technical users
 * Comfortable working independently as the primary onsite IT resource while knowing when to escalate
 * Excellent verbal and written communication skills
 * Ability to thrive in a construction/infrastructure environment (fast-paced, sometimes dusty or noisy)
 * Reliable transportation and willingness to work 100% onsite in Baltimore
 * Able to lift and move IT equipment (monitors, PCs, cabling, etc.) as needed

Nice-to-Have Skills

 * Experience with ServiceNow or other ticketing systems
 * Basic scripting or automation knowledge (PowerShell, Batch, etc.)
 * Previous field technician or construction site-support experience
 * Familiarity with iOS device management and basic networking troubleshooting

Ideal Candidate Profile

 * Early-career professional eager to learn and grow
 * Self-starter who can prioritize and manage multiple requests
 * Enjoys solving problems for users who "just need it to work"
 * Positive attitude and professional demeanor under pressure

This is a high-visibility role on one of the region's most significant infrastructure projects, with direct impact on project success and plenty of opportunity to expand your skills in a large-scale environment.

If you're reliable, customer-service-oriented, and ready to be the go-to IT person on a major project, we'd love to meet you!

## Description

We are seeking a customer-focused IT Field Support Technician to provide hands-on, white-glove IT support for a major rail tunnel infrastructure project in Baltimore, Maryland. This role will serve as the primary on-the-ground IT resource for the project's program office, supporting approximately 165 users at peak, including project staff and field craft personnel, with everything from new-hire workstation setups to day-to-day break/fix troubleshooting., * Set up and configure new Windows desktops, laptops, iPhones, and iPads for incoming staff

 * Provide first-line troubleshooting and break/fix support (hardware, OS, login issues, peripherals, printers, etc.)
 * Assist users with basic network connectivity, Wi-Fi, and application issues
 * Issue and manage security badges and access credentials
 * Perform new-hire IT onboarding (account setup, equipment issuance, orientation)
 * Support both office-based project staff and field craft personnel who need technology access
 * Maintain accurate inventory of IT assets and spare equipment
 * Coordinate with remote corporate IT teams when escalation is required