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# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Salt Lake City, UT, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Access, Microsoft Windows, Active Directory, Cyber Security, Enterprise Software Applications, Connectivity Problems, Microsoft InTune, User Accounts
- **Published:** October 18, 2026
- **Apply:** https://dejobs.org/x/x/1D58E0B7C95849C6A66BDB2B31C31789/job/

## About the Role

* 3-5 years of experience in help desk, desktop support, or a similar end-user support role.

 * Working knowledge of Active Directory for account maintenance, access support, and basic administrative tasks.

 * Hands-on experience troubleshooting Microsoft Windows environments and common desktop hardware issues.

 * Familiarity with Microsoft 365 Enterprise applications and user support in a business setting.

 * Exposure to Intune for device support, configuration, or endpoint management tasks.

 * Ability to perform basic network troubleshooting, including identifying common connectivity problems.

 * Strong communication skills with the ability to explain technical concepts clearly to non-technical users.

## Description

Our client is looking for a Help Desk/IT Support Specialist to provide responsive technical support for employees in the Salt Lake area. This Long-term Contract position is ideal for someone who can quickly become a dependable point of contact for day-to-day IT issues while helping maintain a stable, secure, and productive user experience. The role supports a manufacturing organization and offers the opportunity to work closely with end users while contributing to reliable technology operations across multiple sites.

Responsibilities:

 * Deliver front-line technical assistance for hardware, software, and access-related issues affecting office and plant-based employees.

 * Diagnose and resolve desktop, laptop, peripheral, and Microsoft Windows problems to minimize user downtime.

 * Administer user accounts and permissions in Active Directory and support core Microsoft 365 Enterprise services.

 * Provide device support and enrollment assistance through Intune, including basic configuration and troubleshooting activities.

 * Investigate routine network connectivity issues and coordinate with broader IT teams when escalation is needed.

 * Guide employees on effective use of workplace technology by offering clear end-user training and practical support.

 * Track, prioritize, and document support requests to ensure timely follow-up and consistent service delivery.

 * Assist with operational IT activities that help senior team members focus on larger infrastructure, cybersecurity, and service improvement efforts.