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# IT Support Tech

- **Company:** ADAPTIVE SOLUTIONS GROUP
- **Location:** Sullivan, MO, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, System Center Configuration Manager, Tablet Computers, Laptops, Servicenow
- **Published:** October 18, 2026
- **Apply:** https://www.careerjet.com/job/usdd3bf9b742b58bfc0791dca4e9db386a/eaa

## About the Role

* 2+ years of IT support experience in a professional environment.
 * Strong experience supporting Windows 10 and Windows 11 operating systems.
 * Experience using ServiceNow or a similar IT service management platform.
 * Experience imaging and deploying devices using SCCM or comparable endpoint management tools.
 * Familiarity with desktops, laptops, tablets, printers, and other end-user technologies.
 * Excellent troubleshooting, organizational, time management, and customer service skills.
 * Ability to work independently and effectively prioritize multiple support requests.
 * Valid driver's license and reliable transportation for regional travel.

Preferred Qualifications

 * 5+ years of IT support experience.
 * Experience coordinating technical projects or supporting project initiatives.
 * Experience supporting users in a healthcare, regulated, or complex enterprise environment.
 * Familiarity with Microsoft Surface devices, Apple devices, and enterprise endpoint management practices.

## Description

* Provide hands-on technical support for Windows-based workstations, laptops, mobile devices, printers, and peripheral equipment.
 * Deliver Tier 1 and Tier 2 support for end users in a fast-paced enterprise environment.
 * Manage incidents, service requests, asset records, and documentation through an IT service management platform.
 * Image, configure, deploy, and maintain end-user devices using enterprise endpoint management tools.
 * Troubleshoot hardware, software, networking, and device-related issues.
 * Set up and deploy new workstations, laptops, tablets, and associated peripherals.
 * Prioritize and manage incoming support requests independently while maintaining strong customer service standards.
 * Maintain accurate documentation of technical work, inventory, and local IT assets.
 * Provide onsite support across multiple facilities within the region as needed.
 * Participate in a rotating on-call support schedule.