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# Help Desk Specialist III

- **Company:** The Msm
- **Location:** Seattle, WA, United States
- **Experience:** Experienced
- **Salary:** $55,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, User Authentication, IT Management, Knowledge Management, Windows PowerShell, Remote Service Software, Software Vulnerability Management, Enterprise Software Applications, Infrastructure Automation Frameworks, Information Technology, Patch Management, Servicenow
- **Published:** October 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ff89b6ccff58e607

## About the Role

* CompTIA A+, CompTIA N+, Security+, or other relevant IT certification
 * 3-5 years of IT support experience, including advanced help desk or endpoint support
 * Experience providing advanced end user technical support in an enterprise environment

Preferred Skills:

 * Experience supporting enterprise environments or government IT systems
 * Familiarity with ITIL or similar service management frameworks

## Description

* Providing technical troubleshooting and escalation support for complex endpoint issues
 * Monitoring ServiceNow queues and responding to advanced incidents and service requests
 * Performing laptop imaging, configuration, refresh, and hardware replacement activities
 * Supporting endpoint lifecycle management including device preparation, deployment, and wipe processes
 * Troubleshooting hardware, software, authentication, and operating system issues
 * Supporting vulnerability remediation and system patching activities
 * Utilizing scripting and automation tools (such as PowerShell) to improve operational efficiency
 * Mentoring junior help desk technicians and providing guidance on complex troubleshooting
 * Documenting troubleshooting steps and resolutions within ServiceNow
 * Supporting knowledge management efforts including SOPs, troubleshooting guides, and technical documentation

Technical Skills:

 * Strong experience troubleshooting Windows operating systems and enterprise workstation environments
 * Experience supporting endpoint lifecycle management (deployment, refresh, imaging, and configuration)
 * Familiarity with enterprise IT service management tools such as ServiceNow
 * Experience troubleshooting hardware, software, authentication, and system access issues
 * Experience supporting patch management and vulnerability remediation
 * Familiarity with remote support tools and endpoint management platforms
 * Ability to diagnose complex issues and determine appropriate escalation paths