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# Service Desk Technician

- **Company:** The Rockridge Group
- **Location:** Chicago, IL, United States (Remote available)
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, System Configuration, Desktop Computing, Issue Tracking Systems, Microsoft Office, Guidewire PolicyCenter, Computer Equipment, Laptops, Servicenow
- **Published:** October 18, 2026
- **Apply:** https://www.juju.com/job/16_49e8545b42

## About the Role

* Bachelor's Degree preferred·
 * One to Five (1-5) years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
 * Ability to provide technical support to computer users both on the telephone and face-to-face when necessary·
 * Strong amount of technical knowledge of Windows XP, Windows 7,Microsoft Office 2003/2007 products, Market Data Applications (ex. Bloomberg)and telephony environments.
 * Expert level knowledge in at least one of these areas.· Ability to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas·
 * Strong basic execution capabilities within functional areas of IT·
 * Moderate proficiency in troubleshooting desktop computer issues, both hardware and software·
 * Ability to manage a work queue in a ticketing system (ServiceNow) & call center systems
 * Able to work weekends (once in 2-3 months)

## Description

TITLE: SERVICE DESK TECHNICIANLOCATION: CHICAGO (3 days in office/2 days work from home)DURATION: 1 YEAR Job Description:

 * Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area.·
 * Apply policies to situations with minimal interpretation. Supervision Received/Provided:·
 * Performing project work as assigned under the supervision of a lead or manager.
 * Team player attitude, excellent communication skills, and the capacity to work with minimum supervision; good customer handling skills.·

Responsibilities·

 * The focus of a service desk person is to stay at the service desk and service people over the phone.
 * Some problems are more easily handled in person, also during periods of high call volume, problems may be delegated to a desk top support person from a service desk person for reasons of efficiency.
 * Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations.·
 * For any problem where the user is in the same location, during periods of very high call volume, incumbent may forward the problem to a desktop support member.