> Markdown version of [/jobs/ext/3828298-noc-specialist-it-support](https://www.wearedevelopers.com/jobs/ext/3828298-noc-specialist-it-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC Specialist/IT Support - **Company:** Robert Half - **Location:** Covington, GA, United States - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Active Directory, Computer Networks, System Configuration, Desktop Computing, Virtual Private Networks (VPN), Microsoft Office, Wi-Fi Technology, Software Troubleshooting, Network Support, Laptops, User Accounts - **Published:** October 18, 2026 - **Apply:** https://dejobs.org/x/x/467031766E004F6EAC85F0E39788FBB5/job/ ## About the Role * Proficiency with Windows 10/11 and the Microsoft Office Suite * Experience imaging, deploying, and configuring laptops and desktops * Working knowledge of networking concepts, Wi-Fi, and VPN connectivity * Ability to provide both onsite and remote technical support * Strong troubleshooting and problem-solving capabilities * Excellent communication and customer service skills * Ability to effectively support non-technical users * Reliable attendance and strong work ethic * Willingness to work evenings, weekends, and varying shifts as needed, * High school diploma or equivalent * 2+ years of experience in an IT support, help desk, desktop support, service desk, or NOC environment * Experience working in a high-volume support or call center environment is a plus, The ideal candidate is a team player who enjoys helping others, thrives in a hands-on support environment, and is comfortable working flexible schedules. If you have a strong technical foundation, excellent customer service skills, and are looking for an opportunity that can lead to a long-term career, we'd love to hear from you. ## Description We are seeking a dependable and customer-focused NOC / IT Support Analyst to join a growing IT support team. This role is ideal for someone who enjoys troubleshooting technical issues, supporting end users, and working in a fast-paced environment. The selected candidate will provide hardware, software, and network support to customer service representatives and corporate employees, ensuring a seamless technology experience across the organization. Training & Schedule Requirements * Initial training will take place onsite in Marietta, GA for approximately 2-3 weeks * Training schedule: Monday-Friday, 9:00 AM - 5:00 PM * Following training, candidates will transition to a 4 day x10 hour schedule * Shifts may be assigned on any day of the week, including Saturdays and Sundays * Candidates must have open availability and be flexible with shift assignments based on operational needs, * Troubleshoot and resolve IT issues received through the help desk, chat, phone, voicemail, and email channels * Provide onsite and remote support for hardware, software, and network-related issues * Perform account password resets and account unlocks * Manage and troubleshoot VPN access issues * Support and troubleshoot call center technologies * Assist with new employee onboarding and workstation setup * Deploy, configure, and maintain IT equipment * Maintain and update asset tracking systems * Image, configure, and re-image laptops and desktops * Manage user and computer group assignments within Active Directory * Assist with creating, modifying, and disabling user accounts *Please note: After training, the schedule will be four 10-hour shifts per week with shifts based on business needs, including evenings, weekends, and holidays. Do not apply to this posting if you're not open to this schedule - no exceptions will be made.