> Markdown version of [/jobs/ext/3828985-info-system-support-specialist-ii](https://www.wearedevelopers.com/jobs/ext/3828985-info-system-support-specialist-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Info System Support Specialist II - **Company:** State of Maine - **Location:** Augusta, ME, United States (Remote available) - **Salary:** $59,226.0 - $83,098.0 - **Contract:** Internship / Graduate position - **Skills:** Software Applications, Software Maintenance, Software Deployment, Software Project Management, SQL Databases, Software Licensing, Microsoft InTune - **Published:** October 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ab9241d690b09f75 ## About the Role A minimum of 3 years of a combination of related post-secondary education, technical certifications, or technology related work experience. Related training, internship experience etc. may be credited as related experience on a month-per-month basis. ## Description MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we: * Practice Customer-focus , ensuring that our customers are heard and their needs are met. * Hold ourselves to a high level of Accountability by being transparent with our stakeholders. * Maintain an effective level of Responsiveness by providing timely updates in a proactive manner. * Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors., This position is responsible for serving as the Primary Licensing Software Team Lead, coordinating software licensing activities from initial requests through purchasing, renewals, and ongoing maintenance. Responsibilities include tracking licensing requirements and renewal deadlines, coordinating with agency partners, procurement personnel, vendors, and technical teams, reviewing software agreements, and ensuring purchases and renewals are for approved software and completed accurately and in a timely manner. The position maintains licensing records, monitors software maintenance agreements and lifecycles, manages vendor portal information, and helps ensure compliance with State of Maine procurement requirements, master agreements, terms and conditions, and End User License Agreements (EULAs). Additional responsibilities include creating, updating, troubleshooting, testing, and managing software deployments through Microsoft Intune to ensure software is properly deployed, maintained, and supported. Work is performed under limited supervision and requires strong communication, problem-solving, organizational, and teamwork skills. The ideal candidate will be detail-oriented, demonstrate accountability, and be able to balance technical responsibilities with licensing, procurement, and administrative requirements. Knowledge of State of Maine systems, procurement rules, and software management practices is preferred. RESPONSIBILITIES INCLUDE A DIVERSE SET OF ISSUES INCLUDING: * Coordinating software licensing activities, including requests, purchases, renewals, maintenance agreements, and ongoing licensing requirements. * Serving as the Primary Licensing Software Team Lead and central coordination point for software licensing activities. * Reviewing and understanding software master agreements, terms and conditions, and End User License Agreements (EULAs). * Tracking software maintenance agreements, licensing requirements, renewal dates, support agreements, and software lifecycles. * Ensuring software purchases and renewals are for approved software and are processed accurately and in a timely manner. * Applying State of Maine procurement rules and best practices to software purchasing and renewal activities. * Coordinating with agency partners, procurement personnel, vendors, and technical teams to resolve licensing questions and purchasing issues. * Managing software vendor portals, including license assignments, subscription details, downloads, renewals, and account information, as applicable. * Maintaining accurate software licensing, purchasing, renewal, maintenance, and inventory records. * Creating, updating, testing, troubleshooting, and managing software deployments through Microsoft Intune. * Troubleshooting, installing, testing, and supporting software applications to meet agency and end-user needs. Identifying opportunities to improve software licensing, procurement, deployment, and lifecycle management processes. * The successful candidate must be able to work independently while coordinating with multiple teams and stakeholders. Attention to detail, sound judgment, accountability, and the ability to manage competing priorities are critical to ensuring software remains properly licensed, available, supported, and compliant with applicable requirements. TYPICAL DUTIES INCLUDE: * Serves as the Primary Licensing Software Team Lead, coordinating software licensing activities from initial requests through purchasing, renewals, maintenance, and ongoing lifecycle management. * Coordinates software licensing requests with agency partners, procurement personnel, vendors, and technical teams to ensure requirements are understood and addressed. * Tracks software licensing requirements, subscription periods, maintenance agreements, expiration dates, and renewal deadlines to support continuity of service and prevent avoidable disruptions. * Reviews software requests and verifies that purchases and renewals are for approved software and follow applicable State of Maine procurement requirements. * Reviews and interprets software master agreements, terms and conditions, EULAs, and other software agreements to identify licensing obligations, restrictions, renewal requirements, and compliance considerations. * Coordinates software purchases and renewals to ensure requests are accurate, properly documented, approved, and completed within required timeframes. * Applies State of Maine procurement rules and best practices when coordinating software acquisitions, renewals, and related purchasing activities. * Manages software vendor portals to obtain licensing information, manage subscriptions, access software and documentation, and complete applicable administrative tasks. * Maintains accurate records and documentation related to software inventory, licensing, purchase history, renewal schedules, maintenance agreements, and deployment status. * Uses SQL to query, review, validate, and analyze software licensing, inventory, purchasing, and related data to support reporting and decision-making. Develops and maintains documentation, procedures, tracking *