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# Geek Street Technical Support II

- **Company:** TekWissen LLC
- **Location:** Sunset Valley, TX, United States
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Command-Line Interface, Cyber Security, Computer Networks, Domain Name System (DNS), Windows PowerShell, Information Technology
- **Published:** October 18, 2026
- **Apply:** https://www.careerjet.com/jobad/usf1a78a135295c242a7eda6347188181f

## About the Role

* Basic understanding of Windows troubleshooting.
 * Android/iOS familiarity.
 * Customer-oriented mindset.
 * Ability to take clear notes to capture problems correctly.
 * A general understanding of MacOS would be helpful but is not required.

WHAT WOULD SET YOU APART:

 * PowerShell or command line (CLI) familiarity.
 * CompTIA A+ certification.
 * Familiarity with networking concepts (DNS, LAN, WAN).

WHO WE RE LOOKING FOR:

 * Someone who can comfortably navigate a PC to perform basic troubleshooting.
 * People who can patiently take the time to understand an issue in order to properly document it.
 * Candidates who have an interest in technology and who work well in a customer-facing role.
 * Good communication skills, both verbal and written, for assisting users and documenting issues.
 * Ability to work in a team and learn from others.
 * Patience and a customer-focused attitude to help non-technical users.
 * Degrees related to technology such as Management Information Systems, Business Technology Management, or Information Technology, ideal but not required.
 * Looking for 6+ years of experience.

## Description

* Our team is looking for a professional with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting.

WHAT YOU LL BE DOING:

 * Providing first level triage and technical support to employees through tickets and in-person at the Client Geek Street support desk.
 * Analyzing technician (peer) workflows to identify areas of improvement and optimization.
 * Identifying technician workflows which do not have supporting process documentation.
 * Assisting the IT team with system provisioning and device refresh/replacements.
 * Documentation writing.
 * Physical and Virtual asset stockroom maintenance.
 * Supporting IT project goals.
 * Helping to set up devices or mobile accessories.
 * Communicating status updates with internal clients.
 * Ensuring that requests are being prioritized and closed in a timely manner.
 * Working alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT support.
 * Learning and adhering to company policies and procedures regarding IT security and data privacy.
 * Engage in knowledge-sharing sessions and training to enhance technical skills.