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# IT Support Engineer

- **Company:** Huxley
- **Location:** Brussel, Belgium
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Agile Methodology, Azure Active Directory, User Environment Management, Laptops
- **Published:** October 19, 2026
- **Apply:** https://www.huxley.com/en-gb/job/it-support-engineer/4078469

## About the Role

* Bachelor's degree in IT or equivalent practical experience.
 * Minimum 3 years of experience in an IT Support, Service Desk, or End-User Support role.
 * Good knowledge of Windows environments, Microsoft 365, and mobile device support.
 * Familiarity with Active Directory, Entra ID, Exchange Online, and ITIL principles.
 * Fluent Dutch with a strong professional level of French and English.
 * Strong customer-service mindset and excellent communication skills.
 * Ability to explain technical concepts clearly to non-technical users.
 * Proactive, solution-oriented, and a collaborative team player.

Technical Environment

 * Microsoft 365
 * Windows Operating Systems
 * Active Directory
 * Microsoft Entra ID
 * Exchange Online
 * Mobile Device Support
 * Meeting Room Technologies
 * ITIL-based Service Management

## Description

We are looking for an experienced IT Care Agent who enjoys combining technical support with a strong customer-focused approach. In this role, you will be the first point of contact for end users, ensuring colleagues can work efficiently by providing high-quality IT support both remotely and on-site.

You will operate in a diverse IT environment, collaborating with infrastructure, networking, workplace, and service management teams while supporting a broad range of technologies and end-user services., * Act as the primary IT contact for internal users across the organization.

 * Provide support for PCs, laptops, mobile devices, Microsoft 365, and meeting room technologies.
 * Deliver both remote and on-site support directly to end users.
 * Prepare, configure, and deploy IT equipment for new employees.
 * Support onboarding activities and ensure a smooth user experience for new joiners.
 * Manage incidents and service requests while maintaining a high level of customer satisfaction.
 * Collaborate with infrastructure and other IT teams to resolve technical issues.
 * Contribute to documentation, knowledge sharing, and continuous service improvement initiatives., * Opportunity to work on impactful and business-critical IT support services.
 * Exposure to a broad and evolving IT landscape.
 * Collaboration with experienced IT professionals across multiple disciplines.
 * Agile and team-oriented working environment.
 * Long-term mission with potential extension opportunities.

Ideal for IT Support Engineers, Service Desk Analysts, IT Care Specialists, Workplace Support Engineers, and End-User Support Professionals seeking a highly visible, user-focused role in Brussels.