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# 2nd Line IT Support Engineer

- **Company:** IMT Resourcing Solutions
- **Location:** Salisbury, UK (Remote available)
- **Experience:** Experienced
- **Salary:** £37,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Microsoft Azure, Microsoft Outlook, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Microsoft SharePoint, Software Deployment, TCP/IP, Virtual Local Area Networks, Wide Area Networks, Wi-Fi Technology, Office365, Microsoft InTune, Deployment Automation, Unified Endpoint Management
- **Published:** October 19, 2026
- **Apply:** https://www.hiredonline.co.uk/jobs/225738967-2nd-line-it-support-engineer/imt-resourcing-solutions

## About the Role

* Minimum 2 years' experience in a 2nd Line IT Support or Desktop Support role.
 * Strong troubleshooting experience across Windows 10/11 environments.
 * Hands-on experience supporting Microsoft Intune and Windows Autopilot.
 * Knowledge or experience of Windows 365 Cloud PCs.
 * Strong Microsoft 365 support skills, including Outlook, Teams, OneDrive and SharePoint.
 * Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, VPNs and Wi-Fi.
 * Experience working with ITSM ticketing systems and ITIL-aligned processes.
 * Excellent communication skills and a customer-focused approach.
 * Ability to take ownership of technical incidents and manage them through to resolution.
 * Comfortable supporting senior stakeholders within a professional corporate environment.

Desirable experience:

 * Microsoft Azure / Entra ID
 * Microsoft Endpoint technologies
 * ITIL Foundation certification
 * Relevant Microsoft or networking certifications
 * Experience within a Managed Service Provider (MSP) environment

## Description

Our client, a leading organisation in the IT and technology sector, is looking for an experienced 2nd Line IT Support Engineer to join its growing technical support team in Salisbury.

This is an excellent opportunity for a technically strong, customer-focused IT professional who enjoys taking ownership of complex technical issues and delivering high-quality support within a professional corporate environment.

You'll work across a predominantly Microsoft-based environment, supporting modern workplace technologies, resolving escalated incidents and working closely with internal IT teams and senior stakeholders., * Provide 2nd Line technical support across desktop, laptop and Microsoft-based environments.

 * Troubleshoot and resolve escalated hardware, software, networking and infrastructure issues.
 * Support Windows 10/11, Windows 365 Cloud PCs and Microsoft 365 applications.
 * Administer and manage devices using Microsoft Intune, including compliance policies, configuration profiles and application deployments.
 * Support Windows Autopilot provisioning, device enrolment and deployment.
 * Provide technical assistance to senior stakeholders and VIP users, ensuring a professional and responsive service.
 * Troubleshoot networking issues involving TCP/IP, DNS, DHCP, VPNs, LAN/WAN and Wi-Fi connectivity.
 * Manage incidents and service requests through an ITSM platform, ensuring accurate documentation and timely resolution.
 * Support user onboarding, offboarding, hardware refreshes and technology deployments.
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