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# Help Desk Specialist I.

- **Company:** D. R. Horton
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Cisco Routers, Microsoft Exchange Server, Internet Service Provider, Microsoft Office, Networking Basics, Cisco Anyconnect
- **Published:** October 19, 2026
- **Apply:** https://drhorton.taleo.net/careersection/2/jobdetail.ftl?job=2604940

## About the Role

* High school diploma or general education degree (GED)
 * Two to four years related experience and/or training in an IT support environment
 * Must have basic knowledge and understanding of Microsoft Windows Current Version Operating Systems, Microsoft Active Directory, Microsoft Exchange Current Version, Print Services, Microsoft Office Current version
 * Experience replacing basic components of various makes and models of system and printer hardware
 * Must be able to troubleshoot all aspects of computer components
 * Ability to adapt to a constantly changing environment
 * Possess strong interpersonal, written and verbal communication skills
 * Proficiency with MS Office and email
 * The employee must frequently lift and/or move up to 50 pounds

Preferred Qualifications

 * Windows/Android/Apple phone support experience a plus
 * Experience with VNC, Cisco AnyConnect, or other remote connectivity software a plus
 * CompTIA A+ or similar certification a plus

## Description

D.R. Horton, Inc. is currently looking for a Help Desk Specialist I. The right candidate will be responsible for all IT support activities related to end user hardware, software and other IT related issues., * Provide phone, webchat, and in-person support to end users and external vendors on a variety of IT related issues

 * Research and resolve basic network (Internet Service Provider modems, Cisco routers) issues, hardware, and software application issues
 * Document and track the details of the issue, status and resolution, using the help desk tracking application
 * Communicate and follow-up with the user while working the issue and ensure successful and timely completion of the issue
 * Perform end user computer refreshes
 * Complete work orders, fully documenting each step of the troubleshooting process
 * Aid with division office moves
 * Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
 * Ability to work on-call rotation on weekends
 * Ability to work overtime
 * Ability to travel overnight