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# SW/App/Cloud Technology Support Manager

- **Company:** Hispanic Technology Executive Council
- **Location:** Arlington, VA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Software Applications, Cloud Computing, Information Technology Consulting, Networking Hardware, Internet Protocol Security (IP SEC), Local Area Networks, Routing, Cisco Nexus Switches, Wide Area Networks, Load Balancing, Data Center Networking, Information Technology, Cisco
- **Published:** October 19, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/75260470/1

## About the Role

Must have a bachelor's degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering, or related field, plus 5 years of progressive post-baccalaureate experience in the IT consulting industry.

Must have 4 years of experience in each of the following:

 * Managing cloud and data center network infrastructures;
 * Working with Local Area Network (LAN), Wide Area Network (WAN), Load Balancer, and Firewall technologies;
 * Managing Cisco Nexus and IPSec technologies; and
 * Maintaining, patching, and upgrading network appliances.

Must have 3 years of experience in supporting clients in the hospitality industry.

Must have 2 years of experience in managing Cisco routing and switching, load balancing/F5, Local Traffic Management (LTM), Global Traffic Management (GTM), and Software Defined Wide Area Network (SD-WAN).

Must have 1 year of experience in administrating and supporting public cloud networking.

Must have willingness and ability to travel domestically approximately 80% of the time to meet client needs.

## Description

SW/App/Cloud Technology Support Manager (Accenture LLP; Arlington, VA): Accenture LLP has multiple openings for the position of SW/App/Cloud Technology Support Manager in Arlington, VA, and the job duties are as follows:

 * Act as the ongoing interface between the client and the system or application to accurately define the issue, and to interpret and design a resolution.
 * Drive incident, issue and outage management, investigation, and restoration.
 * Monitor systems and trends to prevent occurrence of incidents, problems, errors, and improve overall performance.
 * Schedule, track, and facilitate acceptance of changes to the production environments by using applicable processes.
 * Operate IT production services according to Service Level Agreements (SLAs).
 * Provide operational support, ensuring production systems and devices are online and available.
 * Identify and assess complex problems and create solutions that require in-depth evaluation of variable factors to be implemented by the team.
 * Act independently to determine methods and procedures on new assignments.
 * Make decisions that impact the team through regular consultation with senior management.
 * Adhere to strategic direction set by senior management.