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# Enterprise Support Engineer

- **Company:** HireWell
- **Location:** Chicago, IL, United States
- **Experience:** Expert
- **Salary:** $65,000.0 - $100,000.0
- **Contract:** Permanent contract
- **Skills:** Border Gateway Protocol, Computer Networks, Network Security, Linux System Administration, Network Planning and Design, Routing, Open Shortest Path First (OSPF), Remote Access Technology, TCP/IP, Information Technology
- **Published:** October 19, 2026
- **Apply:** https://hirewell.com/jobs/17920855966260089903gib

## About the Role

* 5+ years of hands-on networking experience in enterprise environments
 * Expert knowledge of routing, switching, network security, and VPN technologies
 * Deep understanding of protocols such as TCP/IP, BGP, OSPF, and WireGuard
 * Proficiency with Linux-based systems
 * A proven ability to diagnose difficult issues independently and walk customers through advanced troubleshooting
 * Comfort managing several high-priority cases at once
 * Excellent written and verbal communication

Education

 * Bachelor's degree in Engineering, Computer Science, or a related field, or equivalent experience
 * Industry certifications such as CCNP are a plus

## Description

This senior support role serves the company's enterprise customers. You'll own complex, escalated cases from start to finish, advise customers on network design and best practices, and bring what you learn in the field back to engineering and product teams. You'll also get early hands-on time with new products before they launch.

What You'll Do

 * Act as the primary technical contact for enterprise customers by phone and email
 * Take full ownership of escalated, high-priority cases and see them through to resolution
 * Lead in-depth troubleshooting of complex, multi-layered network issues and develop workarounds
 * Advise customers on architecture, configuration, and best practices
 * Reproduce and document product defects and usability problems
 * Partner with engineering, QA, and product teams to turn customer feedback into product improvements
 * Evaluate new products before release and stay current on industry standards