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# IT Support Technician II

- **Company:** Links Technology Solutions
- **Location:** Englewood, CO, United States
- **Salary:** $64,542.0
- **Contract:** Temporary contract
- **Skills:** Multitier Architecture, Microsoft Windows, Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Network Connections, Remote Access Technology, RSA (Cryptosystem), Software Systems, CompTIA Strata - PC Hardware Technology Engineer, Peripherals, Computer Equipment, Information Technology
- **Published:** October 19, 2026
- **Apply:** https://www.careerjet.com/job/usce3dc7db868299f3a8fa8463b24c9963/eaa

## About the Role

* Associate's degree in Information Technology, Computer Science, or a related field with 1+ years of relevant IT support experience
 * Equivalent combination of education and experience will be considered
 * Strong customer service mindset with a commitment to delivering quality technical support
 * Excellent troubleshooting skills across desktop hardware and software environments
 * Working knowledge of:

 * Windows operating systems
 * Computer hardware and peripherals
 * Printers and print services
 * Network connectivity
 * VPN technologies
 * RSA authentication
 * Video Teleconferencing (VTC) systems
 * Strong verbal and written communication skills
 * Ability to understand user needs and translate them into effective technical solutions
 * Team-oriented with a collaborative approach and willingness to share knowledge, * Experience supporting enterprise IT environments
 * Familiarity with IT service management tools and ticketing systems
 * Experience supporting users in highly regulated or technical industries

 * Excellent communication and collaboration skills.

## Description

Our aerospace and defense client is seeking an experienced IT Support Technician II to provide hands-on technical support for end users in a fast-paced, mission-focused environment. This position is ideal for a customer-focused IT professional who enjoys troubleshooting hardware, software, networking, and end-user technology while delivering exceptional customer service., * Provide Tier II technical support for desktop and laptop hardware, software, and peripheral devices.

 * Install, configure, maintain, and troubleshoot Windows-based computer systems and related equipment.
 * Diagnose and resolve hardware, software, networking, VPN, and connectivity issues.
 * Support printers, video teleconferencing (VTC) equipment, RSA authentication, and other end-user technologies.
 * Assist with network equipment troubleshooting and basic infrastructure support.
 * Respond to technical support requests while maintaining a high level of customer satisfaction.
 * Evaluate user technology needs and recommend appropriate hardware and software solutions.
 * Document technical issues, resolutions, and system changes.
 * Collaborate with IT team members to share knowledge and improve support processes.
 * Maintain compliance with company IT policies, security standards, and best practices.