> Markdown version of [/jobs/ext/3835005-it-cinema-tier-2-support-technician-i](https://www.wearedevelopers.com/jobs/ext/3835005-it-cinema-tier-2-support-technician-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Cinema Tier 2 Support Technician I

- **Company:** Regal Entertainment Group
- **Location:** Knoxville, TN, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** System Configuration, Monitoring of Systems, Server Administration, Information Technology
- **Published:** October 19, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-cinema-tier-2-support-technician-i-knoxville-tn--3f553b51-6be0-47ee-9be7-b92cabde7b5d

## About the Role

Technical Support, Remodeling, Technical Support, Technical Leadership, Theater, Project/Program Coordination, Identify Issues, Problem Solving Skills, Software Administration, Incident Response, * You will be comfortable managing multiple priorities and working both independently and as part of a team

 * You will be able to troubleshoot issues, think critically, and make decisions-even in high-pressure situations
 * You will communicate clearly with both technical and non-technical partners
 * You will be open to travel and adapt to changing project needs

## Description

This role is based in Dallas, TX and is hybrid.If you enjoy hands-on technology work and want to play a direct role in bringing the moviegoing experience to life, this could be a great fit. As an IT Cinema Tier 2 Support Technician I, you'll support the systems that power our theatres while also helping lead the IT side of exciting projects like new cinema openings, upgrades, and remodels.In this role, you'll combine troubleshooting, project coordination, and collaboration to keep our cinema technology running smoothly. You'll partner with internal teams and vendors, solve complex technical issues, and help ensure every theatre is set up for success.What You'll DoYou will support cinema technology by troubleshooting hardware and software issues and responding to technical incidentsYou will lead the IT scope of projects including theatre openings, remodels, and closures, ensuring timelines and standards are metYou will coordinate with vendors and internal teams on equipment installs, cabling, and system configurationsYou will monitor system performance, document updates, and ensure systems meet service level expectationsYou will collaborate across IT teams to improve processes, maintain infrastructure, and support ongoing operationsRewards You'll LoveHybrid schedule (4 days in-office and 1 day from home each week)401(k) program with a company matchMedical, vision, dental, and other insurance coverage for you and your familyPaid Vacation, Sick, and Parental leave12 Paid Holidays each year and half-day Fridays in the summer months17 free movie tickets monthly and 50% off most concessions at Regal theatresYou Should Apply IfYou will have hands-on experience supporting IT infrastructure, hardware, and software in a technical environmentYou will be comfortable managing multiple priorities and working both independently and as part of a teamYou will be able to troubleshoot issues, think critically, and make decisions-even in high-pressure situationsYou will communicate clearly with both technical and non-technical partnersYou will be open to travel and adapt to changing project needsInterested? Apply Now!Click "Apply" to get started, but dont wait too long! Our recruiters review all corporate applications personally, so we may pause this listing if we see a lot of interest.About RegalAt Regal, each day is a celebration of everything film and entertainment. From the first popcorn crunch to the closing credits, we're all about creating moments that spark joy, laughter, and a little bit of movie magic. With over 7,600 screens across 600+ locations in 9 countries, we bring movies to millions of people every year through our brands: Cineworld, Picturehouse, Cinema City, Yes Planet, and Regal. Read more about our culture here: Regal Careers.Our CultureAt Regal, we believe our strength comes from the diversity of our people. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. Our commitment to inclusion and belonging embraces all aspects of identity, including gender, ethnicity, age, disability, sexual orientation, religion, and background.We take pride in creating an environment where differences are celebrated and everyone has equal opportunities to succeed. Our hiring process is designed to be fair and accessible, welcoming applicants from all backgrounds. If you need any accommodations during the hiring process or in the workplace to support your needs, please contact our Talent Acquisition team.