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# IT Help Desk Specialist

- **Company:** Riverside Technologies, Inc.
- **Location:** Fort Pierre, SD, United States
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Local Area Networks, Wide Area Networks, Computer Equipment, Information Technology, Network Server
- **Published:** October 19, 2026
- **Apply:** https://www.thejobnetwork.com/job/15017500-06a9-46cd-bc39-bedb3c49345e/it-help-desk-specialist

## About the Role

Do you love solving problems that others can't fix? Are you comfortable walking novices through complicated computer tasks? If so, we need you on our team! The ideal candidates will have experience explaining complex solutions to intricate problems and will thrive on helping people. If this describes you, we welcome your application!, * Regular, reliable attendance

 * A+, Network+, and Security+ certifications preferred but not required
 * 1-year experience in similar role preferred but not required
 * Must be available for varying shifts depending on customers' needs
 * Must have exceptional driving record and have a valid driver's license. Part of the responsibilities will be to drive a company vehicle.
 * Ability to travel when required.
 * Excellent customer service skills
 * Strong verbal communication and problem-solving skills
 * Ability to work efficiently within a team
 * Must have ability to lift 60 lbs. as well as know and use proper lifting technique
 * Must be able to pass drug screening and background check
 * Bilingual a plus

## Description

* Providing on-site technical assistance and support to customers for incoming questions and issues related to printer systems, computer systems, software, and hardware
 * Training computer users on basic usage of computer systems
 * Maintaining daily performance of computer systems
 * Installing, modifying, cleaning up, and repairing computer hardware, software, workstations, and servers
 * Running diagnostic programs and asking questions to determine nature of problem, and then resolving problems
 * Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
 * Responding to questions from customers seeking help either via email, in person, or over the phone
 * Using systems management tools to monitor events, manage ticket system, and ensure clients' environments are running optimally
 * Performing other related duties as assigned