> Markdown version of [/jobs/ext/3838127-it-support-technician-stoke-on-trent](https://www.wearedevelopers.com/jobs/ext/3838127-it-support-technician-stoke-on-trent). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Technician - Stoke on Trent

- **Company:** Adria Solutions ltd
- **Location:** Stoke-on-Trent, UK
- **Salary:** £28,000.0 - £32,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, VoIP, Issue Tracking Systems, Microsoft Office, Windows Servers, Networking Basics, Software Engineering, Transmission Control Protocol (TCP)
- **Published:** October 20, 2026
- **Apply:** https://www.reed.co.uk/jobs/it-support-technician-stoke-on-trent/57475896

## About the Role

* Ideally, a minimum of 1 years experience in a 1st/2nd line IT support role.
 * Proficiency in Active Directory and Azure administration, with hands-on experience.
 * Understanding of networking principles and protocols.
 * Familiarity with ticketing systems and IT service management tools.
 * Knowledge of 3CX Voice over IP systems/technologies would be advantageous., * Active Directory (Line)
 * Communication Skills (Key)
 * Microsoft Office (Entry)
 * Microsoft Windows OS (Win)
 * Networking Skills (Wan)
 * Problem Solving (Process)
 * Self-Motivation
 * Teamwork (Teams)
 * Technical Support (IT)
 * Windows Server Administration (Tcp)

## Description

On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented IT Support Technician . As a IT Support Technician , you will provide 1st/2nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels., * Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed.

 * Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required.
 * Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues.
 * Maintain accurate and up-to-date customer technical documentation.
 * Continuously develop your skillset to stay updated with emerging technologies and trends.
 * Contribute to the professional growth and development of Junior Engineers by providing guidance and support.