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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Junior IT Support (all genders) - Digital Workplace - **Company:** MOIA GmbH - **Location:** München, Germany (Remote available) - **Experience:** Starter - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, BASIC (Programming Language), Software as a Service, Identity and Access Management, Issue Tracking Systems, User Provisioning Software, Okta, Slack, Atlassian Tools, Casper Suite, Interactive Whiteboards, Unified Endpoint Management - **Published:** June 12, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=bace9b33151c324c ## About the Role Do you have experience in Slack?, * First experience in IT Support, Helpdesk, or a similar role. * Hands-on experience with Apple devices in a professional or educational environment. * Interest in cloud-based workplace tools and modern IT setups. * Familiarity with tools like Microsoft 365, Slack, or Okta is a plus. * Willingness to learn MDM solutions (e.g., Jamf, Microsoft Endpoint Management). * Comfortable working with ticket-based systems. * Service-oriented mindset with a strong focus on user experience. * Ability to work reliably onsite and follow structured processes. * Great communication skills in English (C1) and German at least B1. ## Description Join MOIA as a Junior IT Support and become part of our Digital Workplace team, supporting our growing Munich location. This is an excellent opportunity to grow your IT support career in a modern, cloud-first environment while learning from experienced IT colleagues. You'll support employees with day-to-day IT topics, gain hands-on experience with modern workplace technologies, and develop your skills in a structured and supportive setup. We run everything in the cloud, avoid on-prem hardware wherever possible, and rely on SSO, MFA, and automation to scale securely and efficiently. Our core stack includes Okta, Microsoft 365, Slack, and MDM solutions - providing a strong, modern foundation for growth. What you will do * Provide first-level and near-desk IT support for employees in the Munich office. * Handle incidents and service requests via our ticketing system. * Support daily usage of Apple devices and workplace hardware. * Assist with onboarding and offboarding, including device setup and access provisioning. * Support SaaS tools such as Microsoft 365, Okta, Slack, Atlassian, and Miro. * Help with device deployment, inventory, and basic maintenance. * Escalate complex issues to senior IT colleagues when needed. * Contribute to IT documentation and basic process improvements. * Learn and apply best practices for security, identity management, and digital workplace tools., We are a member of Charta der Vielfalt and are dedicated to actively fostering a workplace that celebrates and promotes diversity in various aspects such as age, gender identity, race, sexual orientation, physical or cognitive ability, and ethnicity. At MOIA, we embrace a culture where people are accepted, respected, valued, appreciated, and included. In our commitment to promoting diversity and inclusivity, we regularly provide unconscious bias training to all our employees. 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