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# Technical Operations Specialist

- **Company:** Just Eat Takeaway.com
- **Location:** Dartford, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), Android Software Development, Apple IOS, Apple Mac Systems, JIRA, Computer Networks, Identity and Access Management, IT Management, Network Troubleshooting, Single Sign-On, Wi-Fi Technology, Scripting, Okta, Microsoft InTune, Information Technology, Casper Suite, Multiplatform
- **Published:** October 20, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/technical-operations-specialist/52772811

## About the Role

What You Bring to the Team Enterprise IT experience supporting large, distributed operational environments with a proactive problem-solving mindset.
Expertise in device management across multiple platforms (Jamf, Intune, Google) for macOS, Windows, iOS, and Android.
Strong foundational knowledge of networking concepts, access controls, identity management (Okta), and IT infrastructure.
Ability to automate repetitive administrative tasks using scripting tools and APIs to enhance efficiency.
Clear communication skills to present technical concepts to non-technical partners and lead training sessions.
A collaborative mindset with a commitment to sharing knowledge and helping colleagues grow.
Initiative to independently identify operational gaps, drive improvements, and manage stakeholder conversations professionally.

## Description

Ready for a Challenge?Welcome to a world of convenience! We're a leading global online delivery platform, dedicated to making everyday life easier. Whether it's a Friday-night feast, a post-gym poke bowl, or a quick grocery run, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery, and convenience partners worldwide.
About This RoleJoin our dynamic Workplace Technology team as a Technical Operations Specialist (TechOps)! In this pivotal role, you will lead high-tier IT support, drive incident resolution, and ensure seamless operations for JETers around the globe. Collaborating closely with IT Service Management (ITSM), you will embody our values of "Lead, Deliver, Care" while fostering a supportive internal community through multi-disciplinary engineering projects.
Your Key Responsibilities Resolve escalated Jira and Slack technical tickets, producing documentation and managing incident communications autonomously.
Provide hands-on and virtual technical support across diverse platforms, ensuring prompt resolutions for all Jetters.
Deliver global technical training sessions to empower Service Desk teams and enhance long-term operational capabilities.
Manage and maintain multi-platform devices, including Jamf, Microsoft Intune, and Google ecosystems at scale.
Perform network troubleshooting, including Wi-Fi connectivity, access management, and infrastructure maintenance.
Manage Identity Provider (Okta) group policies, rule setups, and Single Sign-On (SSO) integrations for new products.
Design and implement self-service solutions and automations to streamline user support and optimize workflows.