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# Tech Bar Specialist

- **Company:** ECS
- **Location:** Englefield, UK
- **Experience:** Experienced
- **Salary:** £57,200.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Access, Microsoft Windows, Microsoft Outlook, Virtual Private Networks (VPN), Microsoft Office, Software Deployment, Peripherals, Microsoft InTune, SC Clearance, Deployment Automation
- **Published:** October 20, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5934126506

## About the Role

* Typically 3 years experience in Service Desk, desktop support, application support or End User Compute, including hands-on L1/L2 troubleshooting.
 * Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Outlook, OneDrive, identity and access, and endpoint support.
 * Experience with ITSM tools, incident and request management, queue control, priority handling, and SLA-driven support.
 * Ability to troubleshoot independently, gather evidence, and escalate with clear technical detail.
 * Experience coaching or mentoring less-experienced analysts and improving team quality.
 * Strong communication and customer ownership, including confidence supporting senior or demanding users.
 * SC clearance is stated as essential; the posting says applicants without live clearance will not progress and also states candidates must hold, or be eligible and willing to obtain and maintain, the required clearance.
 * Desirable: experience in End User Compute, deskside, Tech Bar, or Modern Workplace support, with strong L2 troubleshooting capability.
 * Desirable: practical knowledge of Entra ID and Intune-managed devices, Autopilot, device enrolment, compliance, and application deployment.
 * Desirable: ability to troubleshoot identity, access, application, hardware, networking, VPN, printer, and peripheral issues.
 * Desirable: experience with asset records, stock control, and clear user communication.
 * Desirable: previous Tech Bar or walk-up support experience and Microsoft 365, endpoint, Windows, or ITIL certification.

## Description

* Provide advanced walk-up and deskside support across Windows endpoints, Microsoft 365, identity, access, applications, networking, and peripherals.
 * Investigate and resolve complex incidents and requests, escalating to specialist resolver teams with clear evidence when required.
 * Support VIPs and senior stakeholders, maintaining ownership and timely communication during priority issues.
 * Build, rebuild, configure, swap, and prepare end-user devices using approved provisioning and security processes.
 * Support stock, loan equipment, repairs, returns, asset records, and chain-of-custody requirements.
 * Mentor Junior Specialists and contribute to knowledge articles, troubleshooting guides, and consistent support standards.
 * Identify recurring issues and opportunities for proactive remediation, problem management, automation, or improved self-service.
 * Support planned changes, onboarding events, device refresh, and site activities as part of the Tech Bar rota.
 * Maintain high-quality ITSM records and ensure walk-up work is traceable in the service-management platform.

Technologies:

 * Hardware
 * Support
 * ITIL
 * ITSM
 * LESS
 * Microsoft 365
 * Security
 * VPN
 * Windows
 * Office 365