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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Engineer / IT Support Technician - **Company:** Data Inc - **Location:** Richmond, VA, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, BIOS, Microsoft Outlook, Computer Networks, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Device Drivers, Domain Name System (DNS), Firmware, Issue Tracking Systems, Virtual Private Networks (VPN), Local Area Networks, Microsoft Office, System Center Configuration Manager, Network Connections, Remote Desktop Services, Remote Service Software, Software Deployment, Software Engineering, TCP/IP, User Environment Management, Wi-Fi Technology, Enterprise Software Applications, Extensible Firmware Interface, Office365, Software Troubleshooting, Peripherals, Microsoft InTune, Computer Equipment, DameWare, Information Technology, Patch Management, Laptops, Unified Endpoint Management - **Published:** October 20, 2026 - **Apply:** https://www.dice.com/job-detail/ac138644-d1a4-467d-b375-a3b83f89d0b5 ## About the Role * Strong knowledge of Microsoft Windows operating systems, particularly Windows 11. * Hands-on experience with Microsoft SCCM/MECM, SMS, endpoint management, software deployment, and workstation imaging. * Working knowledge of Microsoft Office, Outlook, and Microsoft 365 applications. * Strong understanding of PC hardware, laptop components, peripherals, drivers, BIOS/UEFI, and troubleshooting methodologies. * Experience supporting laptop refresh projects, desktop deployments, hardware upgrades, and device replacement initiatives. * Experience using remote support tools such as Remote Desktop, Dameware, and similar remote troubleshooting utilities. * Knowledge of software installation, configuration, patching, application troubleshooting, and operating system support. * Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN connectivity. * Excellent analytical, problem-solving, and troubleshooting skills. * Strong verbal and written communication skills with a customer-service-oriented approach. * Ability to work independently and collaboratively in a fast-paced IT support environment. * Willingness to learn new technologies and adapt to changing IT requirements. Preferred Qualifications * Experience in enterprise desktop support, end-user computing, or IT service desk environments. * Familiarity with Microsoft Endpoint Configuration Manager, Microsoft Intune, Windows imaging, and endpoint lifecycle management. * Experience with ITSM ticketing systems, incident management, and service request management. * Knowledge of enterprise IT security practices, endpoint patch management, and device configuration standards. ## Description Virginia Tax is seeking a skilled and customer-focused Desktop Support Engineer to provide technical support for end-user computing environments. The ideal candidate will have hands-on experience with Windows operating systems, PC hardware, software installations, laptop refresh projects, remote troubleshooting, and enterprise endpoint management tools such as Microsoft SCCM/MECM, SMS, Remote Desktop, and Dameware. The candidate will be responsible for diagnosing and resolving hardware and software issues, supporting workstation deployments and refresh initiatives, and ensuring optimal performance of desktop and laptop systems across the organization., * Provide Level 1 and Level 2 desktop support for Windows-based desktops, laptops, and peripheral devices. * Troubleshoot and resolve hardware, software, operating system, network connectivity, and application-related issues. * Support Windows 11 or higher operating systems, including configuration, updates, patching, and troubleshooting. * Perform laptop refresh, workstation deployment, hardware replacement, and end-user device migration activities. * Install, configure, upgrade, and troubleshoot Microsoft Office, Outlook, Microsoft 365 applications, and other enterprise software. * Utilize Microsoft SCCM/MECM, SMS, Remote Desktop, and Dameware to remotely access, manage, troubleshoot, and support end-user workstations. * Perform software deployment, application installation, operating system imaging, and endpoint configuration using enterprise management tools. * Diagnose and resolve PC hardware issues involving desktops, laptops, docking stations, monitors, printers, keyboards, and other peripherals. * Troubleshoot device drivers, BIOS/UEFI settings, firmware, and system performance issues. * Assist with network connectivity troubleshooting, including LAN, Wi-Fi, VPN, IP configuration, and basic TCP/IP issues. * Support workstation patching, software updates, system maintenance, and endpoint compliance activities. * Maintain accurate records of incidents, service requests, troubleshooting steps, and resolutions using IT service management or ticketing systems. * Deliver excellent customer service by providing timely technical assistance and clear communication to end users. * Collaborate with IT teams to resolve escalated technical issues and support infrastructure and endpoint management initiatives. * Stay current with emerging technologies, tools, and IT support best practices.