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# Service Desk Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Meridian, ID, United States
- **Experience:** Expert
- **Salary:** $41,600.0 - $45,760.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Microsoft Office, Print Servers, Enterprise Software Applications, Adobe, Os Ticket, User Administration
- **Published:** October 20, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/id/meridian/4f99e8ad-63f8-4c5b-876a-440169a84bbe

## About the Role

* Experience: 5 + years of enterprise help desk/service desk experience supporting corporate PC/network clients, network printing, and high-volume phone queues.
 * Technical Knowledge: Windows 10, VDI environments, Microsoft Office 365, mobile devices, and enterprise ticketing software.
 * Systems Administration: Basic understanding of Active Directory tools, group policies, and user account management.
 * Industry Background: Prior experience in large enterprise environments (healthcare, financial, or tech institutions strongly preferred).
 * Soft Skills: Outstanding communication and phone-based customer service skills.

Skills

Help desk, Service desk, Windows 10, Office 365, active directory
Job Type & Location, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

TEKsystems is currently seeking a Service Desk Technician for a 1-year contract that will be located on-site in Meridian, Idaho., * Provides Tier 1 technical support and troubleshooting assistance to end users via phone, email, and chat.

 * Responsible for documenting issues, resolving hardware/software requests, and escalating complex problems to specialized technical teams.
 * Provide first-level technical support for end-user desktops, laptops, handheld devices, and network peripherals.
 * Deliver phone-based customer service and technical assistance in a high-volume service desk environment.
 * Troubleshoot standard enterprise software including Microsoft Office 365, Adobe, line-of-business, and proprietary applications.
 * Accurately document all customer interactions in the ticketing system.
 * Escalate and route unresolved requests to appropriate secondary technical teams.