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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Area IT Manager - **Company:** Hotel Stadt Berlin Betriebs GmbH - **Location:** Leipzig, Germany - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Active Directory, Backup Devices, Information Systems, Information Technology Audit, Virtual Private Networks (VPN), System Testing, Information Technology, Network Server - **Published:** October 20, 2026 - **Apply:** https://radissoncareers.com/Workflow?workflowId=3decbf8c-fdf9-41d3-a162-32ec26c9a0c0&vacancyId=35153 ## About the Role * Degree or diploma in Information Technology, Computer Science, Information Systems, or a related discipline. * Minimum 5 years of experience in IT systems implementation, infrastructure management, technical support, or IT project coordination within the hospitality industry. * Proven experience managing hotel IT systems installations, upgrades, conversions, and implementations, ensuring delivery within agreed timelines, budgets, and technical standards. * Strong knowledge of hotel systems, hospitality technology solutions, and approved vendor products, with the ability to provide first- and second-level technical support and troubleshoot escalated issues. * Experience in project management, including planning, scheduling, coordinating stakeholders, monitoring project milestones, managing budgets, and addressing implementation risks. * Good understanding of IT infrastructure, including workstations, servers, networks, Active Directory, backup solutions, email systems, and VPN services. * Ability to assess hotel compliance with brand IT standards, identify deviations, recommend corrective actions, and ensure alignment with global technology requirements and procedures. * Strong stakeholder management skills, with the ability to coordinate effectively with hotel teams, regional and corporate stakeholders, system vendors, developers, and external service providers. * Experience participating in hotel openings, conversions, IT audits, Property Improvement Plans (PIPs), system testing, and new product implementations would be an advantage. * Ability to gather business requirements and translate hotel operational needs into practical IT solutions, working collaboratively with developers to improve products and services. * Strong analytical, problem-solving, and organizational skills, with the ability to manage multiple projects, investigate technical issues, and recommend effective solutions. * Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical stakeholders. * Willingness to travel to assigned hotels as required to support system implementations, upgrades, audits, and operational IT needs. ## Description Responsible for the installation and upgrade of RHG IT systems in assigned hotels are completed on a timely and accurate basis within budget * Oversee completion of installations, upgrades and support of all necessary hotel systems * Adheres to established project mileposts, timelines and budgets. Monitors actual versus budgeted costs, and investigates deviations; develops recommendations accordingly * Develop systems, processes and procedures in alignment with business needs and RHG global standards and requirements. * Provides escalated (1st and/or 2nd level) support to constituents as required Provides project management assistance and coordinates all hotel systems installations and conversions * Assists hotels with the preparation and coordination of product installations and upgrades * Provides expert guidance to constituents regarding RHG hotel systems products and other approved vendor products * Serves as liaison between system vendors, hotels, and RHG * Facilitate Project Pre-Installation Meetings Sessions to ensure installations are completed in accordance with Brand business and technical standards Monitors hotel compliance with brand systems standards * Review and recommend variances from standards for approval * Serve as liaison between SEAP and hotel related to hotel systems disputes; assists with bill collection * Escalate to next step as necessary Keep abreast of product, professional, and industry changes and communicates to constituents * Conducts technical skills training (stand-up, and via electronic & other media) and develop technical & user documentation * Mentor and train new Hotel IT Managers on current IT products, services and procedures * Provide expert knowledge regarding hotel systems and support processes as needed (E.g. Intranet, RHG-365, SNOW, etc.) Provide IT support for ASO offices that includes: * Infrastructure Management - workstations, servers, network * Infrastructure Services - Active Directory, Backup, Email, VPN Participate in ongoing and short-term projects (including but not limited to hotel opening/conversion, IT audits, hotel PIP, etc.) * Work with developers to improve products. Communicates hotels' needs and concerns * Assist in product testing, documentation and training material preparation * Participate in planning and establishing new product implementation * Complete other projects as requested