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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Analyst - **Company:** TEKSYSTEMS INC. - **Location:** Tallahassee, FL, United States - **Experience:** Experienced - **Salary:** $41,600.0 - $62,400.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Application Lifecycle Management, Application Packaging, Microsoft Azure, Business Software, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Network Architecture, Networking Basics, Software Deployment, TCP/IP, Transmission Control Protocol (TCP), User Environment Management, Wireless Networks, Peripherals, Microsoft InTune, Deployment Automation, Wireless Technologies, Laptops - **Published:** October 20, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/fl/tallahassee/5eebb593-455b-4706-9286-64fc6ccc4c3b ## About the Role Microsoft 365 Microsoft Azure Desktop Support Customer Service Active Directory Endpoint Devices Self-Sufficiency Technical Issues Operating Systems Technical Support Device Management Business Valuation Docking (Computers) Endpoint Management Software Deployment Endpoint Engineering System Administration Full Stack Development Network Infrastructure Wireless Communications Network Troubleshooting Business Transformation Mobile Device Management Virtual Private Networks (VPN) Technical Procedure Compliance Application Lifecycle Management Troubleshooting (Problem Solving) Transmission Control Protocol (TCP) Dynamic Host Configuration Protocol (DHCP) Microsoft Intune (Mobile Device Management Software) At least 3 years, The ideal candidate is a self-sufficient IT professional who can quickly diagnose technical issues, support large-scale PC deployment projects, and provide excellent customer service to end users. Experience with endpoint management technologies, Microsoft Intune, and basic network troubleshooting is highly desired., * 3+ years of Desktop Support, Technical Support, or End User Computing experience. * Experience imaging, deploying, and supporting Windows-based desktop and laptop systems. * Strong troubleshooting skills across hardware, software, and operating systems. * Experience supporting enterprise PC rollouts, technology refreshes, or deployment projects. * Knowledge of networking fundamentals, including: + TCP/IP + DNS + DHCP + VPN + Wireless networking * Experience supporting enterprise hardware, including desktops, laptops, and peripherals. * Strong customer service and communication skills. * Ability to work independently and manage multiple priorities in a fast-paced environment. Preferred Qualifications * Experience with Microsoft Intune administration and endpoint management. * Mobile Device Management (MDM) experience. * Experience supporting Dell and HP hardware environments. * Software packaging and deployment experience. * Familiarity with Microsoft 365, Active Directory, and Azure/Entra ID. * Experience supporting large enterprise organizations and distributed office environments. Technical Environment * Windows 10/11 * Microsoft Intune * Mobile Device Management (MDM) * Microsoft 365 * Active Directory / Entra ID * Dell & HP Hardware * TCP/IP Networking * VPN & Wireless Technologies * Desktop Imaging & Deployment Tools What You'll Gain * Involvement in large-scale desktop deployment and refresh initiatives. * Hands-on experience with modern endpoint management technologies. * Exposure to enterprise infrastructure, networking, and device management practices. * Opportunities to expand into systems administration, endpoint engineering, and infrastructure support roles. * A collaborative environment supporting thousands of end users across a diverse technology landscape., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. ## Description We are seeking a skilled Desktop Support Analyst to join a growing IT support team responsible for supporting a large enterprise environment. This role will provide hands-on desktop support across multiple office locations, assisting with device deployments, hardware refreshes, imaging, software installations, and end-user troubleshooting., Desktop & End User Support * Provide onsite and remote support for desktops, laptops, mobile devices, printers, and peripherals. * Troubleshoot and resolve hardware, software, operating system, and connectivity issues. * Support a large user environment by responding to service requests and resolving technical incidents in a timely manner. * Deliver exceptional customer service while communicating technical concepts to non-technical users. PC Deployments & Refresh Projects * Image, configure, and deploy Windows-based laptops and desktop systems. * Support large-scale PC rollout and hardware refresh initiatives. * Perform workstation setup, migrations, and replacements with minimal disruption to end users. * Coordinate device deployments across multiple office locations. Endpoint Management * Assist with mobile device and endpoint management activities. * Support Microsoft Intune administration, device enrollment, policy deployment, and troubleshooting. * Maintain endpoint compliance and configuration standards. * Assist with software deployment and application management efforts. Hardware & Software Support * Diagnose and repair issues involving Dell, HP, and other enterprise hardware platforms. * Install, configure, and troubleshoot business applications and operating systems. * Support printers, scanners, docking stations, monitors, and other peripheral devices. * Ensure systems remain updated with approved software and patches. Network Troubleshooting * Investigate connectivity issues impacting end users and devices. * Determine whether issues originate from endpoint devices, network infrastructure, or application-related problems. * Work with infrastructure and networking teams to escalate and resolve complex issues. * Troubleshoot basic networking components, including TCP/IP, DNS, DHCP, VPN, and wireless connectivity. Documentation & Asset Management * Document incidents, resolutions, and technical procedures within the ticketing system. * Maintain accurate records of deployed devices and inventory assets. * Follow established IT processes, standards, and security policies.