> Markdown version of [/jobs/ext/3843424-site-support-engineer](https://www.wearedevelopers.com/jobs/ext/3843424-site-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Site Support Engineer - **Company:** Cognizant Technology Solutions Corporation - **Location:** Foster City, CA, United States - **Salary:** $56,000.0 - $71,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, VoIP, Microsoft Office, Networking Basics, Productivity Software, Symantec, Internet Protocol Telephony, Enterprise Software Applications, Office365, Software Troubleshooting, Peripherals, Computer Equipment, Servicenow - **Published:** October 20, 2026 - **Apply:** https://dejobs.org/x/x/4B82855226D849F396AE079752C5F1FD/job/ ## About the Role * Technical degree or equivalent professional experience providing end-user/desktop support. * Strong hands-on experience with deskside support, break/fix, hardware and software troubleshooting. * Experience supporting Windows and Mac operating systems. * Knowledge of iOS/mobile device support. * Experience supporting Microsoft Office/Microsoft 365 applications. * Hands-on experience with ServiceNow or another ITSM/ticketing platform. * Experience supporting printers, scanners, file shares, and other end-user peripherals. * Familiarity with Microsoft Active Directory, including basic user/account support. * Experience with computer asset management and asset tracking. * Understanding basic networking concepts with the ability to troubleshoot end-user connectivity issues. * Experience providing basic support for VoIP/network phones. * Knowledge of antivirus/endpoint protection technologies, including Symantec Virus Scan or similar solutions. * Strong troubleshooting and problem-solving skills. * Excellent customer service and interpersonal communication skills. * Ability to prioritize multiple incidents and service requests in a fast-paced support environment. * Strong teamwork and collaboration skills. * Fluency in both English and Spanish. ## Description We are seeking an experienced Site Support Engineer / Deskside Support Engineer to provide hands-on IT support in a 24x7 onsite environment. The role is responsible for supporting end-user computing, hardware/software break-fix, Windows and Mac devices, mobile devices, printers, asset management, ServiceNow tickets, and basic network connectivity issues. Work Schedule and Shift Requirement This position requires full flexibility to support a 24x7 operational environment. * Initial schedule: Monday through Friday, 8:00 AM to 5:00 PM for approximately the first two months for onboarding and transition. * Following the initial period, the employee will move to a schedule determined by site requirements. * The anticipated schedule may include night shifts approximately two days per week and second shift for the remaining three days. * Candidates must be prepared to rotate to other shifts when required. * Availability to work nights, weekends, and holidays is required. * The site operates 24 hours a day, 7 days a week, so schedules may change based on operational coverage requirements. * Candidates who are unable to support rotational/night-shift schedules will not be considered for this position. In this role, you will * Provide onsite deskside and end-user support for hardware, software, peripherals, and enterprise applications. * Perform break/fix troubleshooting and repair for desktops, laptops, monitors, printers, scanners, and related IT equipment. * Support Windows and Mac environments, diagnosing operating system issues and implementing appropriate resolutions. * Perform PC staging, configuration, software installation, troubleshooting, and deployment activities. * Provide support for Microsoft Office / Microsoft 365 applications and common end-user productivity tools. * Diagnose end-user system failures, determine root causes where possible, and implement appropriate repair or remediation solutions. * Troubleshoot basic network connectivity issues between end-user devices and the corporate network. * Support printers, scanners, file shares, and other workplace technology used by employees. * Manage incidents and service requests through ServiceNow or a comparable ITSM platform, ensuring tickets are accurately documented and progressed through resolution. * Assist with user account administration, including user ID creation and basic Microsoft Active Directory-related activities. * Support mobile devices, including iOS-based devices and related end-user connectivity or configuration issues. * Perform IT asset management and inventory activities, including tracking, deployment, movement, and recovery of computer equipment. * Follow established virus detection, endpoint protection, and remediation procedures, including support involving Symantec Virus Scan. * Provide basic support for network-connected phones and VoIP systems. * Complete required IT compliance and operational support tasks in accordance with established processes. * Maintain a high level of customer service while communicating technical issues and resolutions clearly to end users. * Work collaboratively with other IT support teams and escalate issues appropriately when they require specialized technical expertise. * Safely move, install, and configure IT equipment weighing up to 50 lbs.