> Markdown version of [/jobs/ext/3843493-senior-software-engineer](https://www.wearedevelopers.com/jobs/ext/3843493-senior-software-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Software Engineer - **Company:** Genesys Telecommunications Laboratories, Inc. - **Location:** Daly City, CA, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Customer Interaction Management (Software), Node.Js, Open Source Technology, Software Engineering, Systems Integration, TypeScript, Genesys, Retrieval-Augmented Generation, Large Language Models, Prompt Engineering, Agentic-AI, Build Management, Low Latency, Enterprise Integration, Virtual Agents, Api Design, Model Context Protocol, Agent2Agent Protocol - **Published:** October 20, 2026 - **Apply:** https://arc.dev/remote-jobs/j/redirect/kuuepzl805 ## About the Role * 5-6 years of professional software engineering experience, with a track record of shipping production systems * Hands-on experience building with LLMs and agent frameworks * Practical experience with MCP (Model Context Protocol) and/or A2A, or strong familiarity with the underlying concepts and a fast ability to ramp up * Strong systems design skills: reasoning about state, concurrency, failure modes, and observability in distributed, non-deterministic systems * Proficiency in TypeScript/Node or Java * Experience with API design, integrations, and tool-calling patterns * Comfort operating with ambiguity in a space where best practices are still being written * Excellent communication skills, especially explaining complex agent behavior to non-technical stakeholders Desirable Skills: * Experience with vector databases, RAG pipelines, or evaluation frameworks for LLM outputs * Contributions to open-source agent or protocol projects * Background in contact center, CX platforms, or enterprise integration * Experience with prompt engineering and context management at scale ## Description We're looking for a Senior Software Engineer to build the next generation of AI agent capabilities at Genesys. You'll work on the protocols and infrastructure that let autonomous agents communicate, coordinate, and execute real work: Agent2Agent (A2A) communication, Model Context Protocol (MCP) integrations, and multi-step agentic workflows. This is a hands-on engineering role for someone who wants to work at the frontier of applied AI within customer experience and contact center technology, not just consume it through an API., * Design and build agent-to-agent (A2A) communication systems that let multiple autonomous agents collaborate on shared tasks * Build and maintain MCP servers and clients to connect agents to tools, data sources, and external systems * Architect agentic workflows that chain reasoning, tool use, and decision-making into reliable, production-grade automations * Own the full lifecycle of agent features: design, implementation, evaluation, deployment, and monitoring * Partner with product and the broader engineering team to translate real customer experience and workflow automation needs into agent architectures * Improve reliability, latency, and cost of agent systems running in production at scale * Contribute to internal frameworks and tooling that make it faster to build and test new agents * Stay current with the fast-moving agent ecosystem and bring in new techniques and standards as they mature, * Our Talent Acquisition team reviews your application with the hiring team * A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. * Next, you'll meet the hiring manager and other members of the interview team * We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases * After interviews are complete, our team will follow up with the final steps Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.