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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Analyst (Dynamics 365) - **Company:** PULTEGROUP, INC. - **Location:** Tempe, AZ, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Software Bug Management, Databases, Database Queries, Microsoft Dynamics, Power BI, Software Engineering, Systems Integration, Microsoft Power Automate, 3-tier Architectures - **Published:** October 20, 2026 - **Apply:** https://pultegroup.wd1.myworkdayjobs.com/PGI/job/Tempe-AZ/Senior-Analyst--Dynamics-365-_JR9747 ## About the Role * Requires broad knowledge of area typically obtained through advanced education combined with experience. * May have practical knowledge of program or project management. * Minimum high school diploma or equivalent (GED) required. * Typically requires a university degree or equivalent experience and minimum 4-6 years of prior relevant experience., * Minimum 4 years of hands-on experience with Dynamics 365 Sales, Service, and/or Customer Insights (Marketing) modules in the areas of configuration, administration, enhancement, and support of the platform. * Minimum 4 years of experience with Power Platform suite of tools (Power BI, Power Automate, etc.) * Minimum 4-6 years of experience required in a Business/Systems Analyst role. * Experience writing SQL queries * Driven to see problems from a customer perspective; a sense of urgency to solve problems and enable solutions through the Dynamics 365 platform. * Self-motivated with strong commitment to team environment; team player who fosters collaboration. * Thorough understanding of software development lifecycle and Agile/Scrum methodology. * Keen attention to detail, strong organizational skills, and excellent written and verbal communication skills. Preferred Licensing, Registration and/or Certifications * Dynamics 365 Customer Service Functional Consultant (Exam MB-230) ## Description The Senior Analyst is responsible for the analysis of highly complex applications, websites, databases and systems, providing third-level technical support, testing and defect management. Leads team initiatives while simultaneously participating in multiple IT project efforts with limited oversight from leadership. Contributions are felt across a breadth of development efforts. Has a working knowledge of advanced concepts, practices, and procedures. Demonstrates a keen understanding of both IT and the business we support. Serves as a subject matter expert for the Dynamics 365 application (Customer Engagement), the Power Platform tools, and for technologies and integrations, and business processes., * Conducts analysis of business and system processes, system data, integration, and reporting. * Performs strategic research and defines, tests, documents and manages requirements according to approved standards/procedures. * Serves as the application and technical subject matter expert. * Provides defect management of applications, systems, databases, or websites. * Predicts potential problems and provides recommendations and documents solutions according to approved standards/procedures. * Provides expertise on the resolution of the most complex system design and integration problems. * Prepares, maintains and archives detailed system artifacts according to approved standards/procedures. * Provides escalated (tier 3) support including on-call (after hours, weekends, holidays) for priority issues. Troubleshoots highly complex production issues and acts as escalation point. Evaluates and follows through on issues and problems until resolved. * Identifies and leads process improvement efforts within teams. * Contributes to and champions best practices, methods, standards, and processes. * Leads analysis for the evaluation and selection of new analysis solutions and tools. * Leads knowledge sharing and understanding amongst the team. * Configures Dynamics 365 to meet business requirements. * Consults with other teams regarding technology solutions for business needs and/or problem resolution. * Proactively engages with Microsoft's website/documentation to understand upcoming features. Uses their deep analysis skills to determine possible uses for new functionality. * Perform other duties as assigned. Career Level (P3) Organizational Impact: * Works to achieve day-to-day objectives with significant impact on operational results within area of work. * Works independently under limited supervision. * May be responsible for entire projects or processes within area. * Typically, responsible for coaching and reviewing the work of lower-level professionals. Leadership & Talent Management: * May be responsible for providing guidance, coaching and training to other employees within functional area. * May manage projects at this level, requiring responsibility for the delegation of work and the review of others' work product.