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# Service Desk Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Catonsville, MD, United States (Remote available)
- **Salary:** $37,440.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Remote Desktop Services, Servicenow
- **Published:** October 20, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/md/catonsville/b0be1606-a5e1-4d9d-b281-33bbec894cef

## About the Role

The ideal candidate has strong communication skills, a customer-first mindset, basic technical troubleshooting ability, and the discipline to follow structured processes in a high-volume service desk environment.

Shift: M-F 11a-8p and M-F 1p-10p

Must-Have Skills

 * Customer service experience
 * Phone, email, and chat support experience
 * Basic Windows troubleshooting
 * Microsoft Office / Microsoft 365 support
 * Ticket documentation experience
 * Strong verbal and written communication
 * Ability to follow process and escalate appropriately

Nice-to-Have Skills

 * ServiceNow or other ITSM platform experience
 * Active Directory support
 * Password reset/account unlock experience
 * VPN troubleshooting
 * Remote desktop support tools
 * ITIL understanding
 * CompTIA A+ or Microsoft certification
 * MSP or high-volume service desk experience, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

We are seeking a customer-focused Tier 1 Service Desk Analyst to join our managed services support team. This role will serve as the first point of contact for end users and will provide technical assistance through phone, email, chat, and ticketing channels. The analyst will troubleshoot common technical issues, document all interactions in the ticketing system, follow customer-specific processes, and escalate complex issues when required.