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# IT Training & Knowledge Management Specialist

- **Company:** Eliassen Group
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $72,800.0 - $83,200.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, JIRA, Microsoft Outlook, Knowledge Management, Microsoft SharePoint, Chatbots, Microsoft Onedrive, Servicenow
- **Published:** October 20, 2026
- **Apply:** https://www.juju.com/job/2_166905688

## About the Role

* 5 to 7 years of experience in IT training, knowledge management, technical communications, or a similar role.
 * Strong working knowledge of Microsoft 365 including Teams, SharePoint, OneDrive, and Outlook.
 * Ability to learn new tools and technologies, synthesize complex information, and create clear, user-friendly training and documentation.
 * Experience delivering live and virtual training and facilitating sessions.
 * Familiarity with IT service management platforms such as Jira or ServiceNow.
 * Excellent written, verbal, and interpersonal communication skills.
 * Preferred: Experience with Power Platform or AI chatbot tools, experience in regulated or government environments, knowledge of cybersecurity awareness training, and relevant Microsoft 365 certifications. xrbllit

Education

 * Bachelor's degree in IT, Communications, Education, or related field, or equivalent experience.

## Description

Our client seeks an IT Training & Knowledge Management Specialist to deliver Microsoft 365 and general IT training, develop user-focused documentation, and maintain knowledge assets. The role will facilitate onboarding sessions, manage SharePoint and intranet content, and analyze service desk trends to create proactive training. The specialist will support communications such as newsletters and cybersecurity bulletins, integrate training with ITSM tools, track compliance, and assist in developing AI chatbot solutions for common IT issues., * Deliver Microsoft 365 and general IT training during employee onboarding.

 * Develop quick reference guides, training materials, and knowledge base articles.
 * Host Office Hours and Lunch & Learn sessions in person and via Microsoft Teams.
 * Maintain and update IT SharePoint and intranet sites.
 * Review service desk tickets to identify recurring issues and create proactive training materials.
 * Develop and distribute IT announcements, newsletters, and cybersecurity bulletins and guidance.
 * Support integration of ITSM tools such as Jira with training resources.
 * Track mandatory training compliance and reporting.
 * Assist in developing AI chatbot solutions for common IT issues.