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# Lead IT Production Operations Specialist

- **Company:** Magellan Health
- **Location:** Scottsdale, AZ, United States
- **Experience:** Expert
- **Salary:** $64,285.0 - $102,855.0
- **Contract:** Permanent contract
- **Skills:** Databases, Information Sciences, Data Streaming
- **Published:** October 20, 2026
- **Apply:** https://www.jofdav.com/jobs/60182474-lead-it-production-operations-specialist

## About the Role

4+ years related experience including a minimum of 2+ years supporting and delivering Service Levels for a production operations.
Critical thinker.
Demonstrated problem solving techniques., Bachelor's - Computer and Information Science

## Description

* Conduct reviews of data flows to ensure CUI remains within authorized boundaries.
 * Assist with incident response activities involving CUI.
 * Track and remediate compliance gaps related to CUI protection requirements.
 * Ensure compliance with organizational security policies, CMMC requirements, and applicable regulatory standards governing CUI.
 * Document incidents, resolutions, and operational activities using approved ticketing and reporting systems.
 * Conduct incident triage and provide timely communication to stakeholders regarding service impacts and resolution status.
 * Support continuity of operations by monitoring system health, identifying potential issues, and initiating corrective actions during after-hours periods.
*

This position leads operations for an application, database or infrastructure area. This includes the ability to define, measure and improve day to day production operations.

 * Applies problem solving and Critical Thinker approaches to understand and improve production operations for an application or service area.
 * Understands Agile and Lean methods and be able to apply them to day to day operations.
 * Creates metrics for improvement and guide the operations team through the process to operationalize these metrics.