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# Helpdesk Support Analyst

- **Company:** TEKSYSTEMS INC.
- **Location:** Cockeysville, MD, United States (Remote available)
- **Salary:** $50,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Monitoring of Systems, Virtual Private Networks (VPN), Network Connections, Windows Remote Assistance, Software Deployment, Wireless Networks
- **Published:** October 20, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/md/cockeysville/b0edb74c-feac-49cf-aae5-be9062e03d90

## About the Role

The ideal candidate brings strong technical troubleshooting skills, excellent customer service, clear communication, and the ability to manage multiple support requests while maintaining accurate documentation.

## Description

We are seeking a customer-focused Support Technician I to provide first-level technical support to clients. This position will troubleshoot hardware, software, network, VPN, wireless, and connectivity issues through phone, email, remote assistance, and occasional on-site support., * Provide Level 1 technical support for hardware, software, network, and connectivity issues.

 * Diagnose, troubleshoot, test, and resolve technical problems.
 * Perform remote software installations, system updates, configurations, and technical support.
 * Troubleshoot network connectivity, VPN, and wireless networking issues.
 * Create, prioritize, document, and manage service tickets through resolution.
 * Self-dispatch tickets based on urgency and client impact.
 * Use monitoring tools to proactively identify system and network issues.
 * Maintain accurate documentation of client environments, troubleshooting steps, and solutions.
 * Keep clients informed throughout the troubleshooting and resolution process.
 * Provide basic end-user training for common hardware and software tasks.
 * Provide occasional on-site support when remote troubleshooting is insufficient, which may include visits to client locations or residences.