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# Desktop Support- Austin TX

- **Company:** TEKSYSTEMS INC.
- **Location:** Austin, TX, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $62,400.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Hard Disk Drives, Web Browsers, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Information Technology
- **Published:** October 20, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/tx/austin/ad750a4e-eb5e-42c5-8e49-ae1d821ace39

## About the Role

Must be able to work 100% onsite five days per week. 2+ years of Tier 2 technical support experience supporting Windows and Mac environments. Hands-on experience with Active Directory, Office 365, VPN, and ticketing systems. Experience with workstation imaging, refreshes, conference room support, and hardware deployment. Strong communication skills and a collaborative, customer-first attitude. Associate degree, certificate, or equivalent training in Computer Science or a related field required., ITIL process knowledge. Experience writing KB articles and contributing to automation initiatives. Mac/Apple OS support experience. Familiarity with AV and conference room setups.
Job Type & Location, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Mac OS
Writing
Operations
Automation
Web Browsers
Communication
Microsoft 365
Issue Tracking
Desktop Support
Customer Service
Microsoft Office
Computer Science
Active Directory
Hard Disk Drives
Operating Systems
Business Valuation
Problem Management
Employee Onboarding
Full Stack Development
Business Transformation
Tier 2 Technical Support
Virtual Private Networks (VPN)
Troubleshooting (Problem Solving)
Multifunction Printer (Office Equipment)
Information Technology Infrastructure Library, We are seeking a skilled Desktop Support Technician to provide Tier 2 hardware and software support in a fast-paced enterprise environment. This role supports 1,500+ end users across multiple locations and serves as an escalation point for Tier 1 support. The ideal candidate is technically sharp, customer-focused, and thrives in a high-touch, professional setting., Provide Tier 2 support for end-user computing devices including laptops, desktops, printers, MFPs, and mobile devices. Respond to incidents and service requests within a ticketing system, resolving issues within defined SLAs. Reimage computers and hard drives in accordance with company standards. Perform Move, Add, and Change functions including installation and decommission of equipment. Install, configure, and troubleshoot Windows and Mac operating systems, Microsoft Office, and internet browsers. Configure and support remote users including VPN connectivity. Provide executive and senior-level support with a high-touch, business-aware approach. Partner with cross-functional teams including Active Directory, Networking, Security, and the Service Desk. Maintain asset inventory and document troubleshooting procedures and knowledge base articles. Support new hire onboarding and drive user adoption of new technologies. Adhere to ITIL change, incident, and problem management processes.