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# Technical Support Representative II

- **Company:** Baxter International Inc.
- **Location:** Skaneateles Falls, NY, United States
- **Experience:** Starter
- **Salary:** $52,800.0 - $72,600.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Bluetooth, Software Documentation, Information Systems, Knowledge Management, Microsoft Operating Systems, SAP (Applications), Web Applications, Computer Equipment, Server Operating Systems & Platforms
- **Published:** October 20, 2026
- **Apply:** https://baxter.wd1.myworkdayjobs.com/baxter/job/Skaneateles-NY/Technical-Support-Representative-II--M-F-11-30am---8pm-_JR-211098-1/apply

## About the Role

* High school diploma or GED
 * 1+ year in remote technical troubleshooting or 2-3 years in technical/customer support
 * Experience troubleshooting Microsoft OS, Active Directory, and server environments
 * Experience diagnosing hardware, software, networking, and security issues
 * Experience installing and troubleshooting computer hardware and peripheral devices (e.g., printers, scanners, Bluetooth devices)
 * Ability to follow regulated processes and maintain compliant documentation standards
 * Associate degree in Information Systems (or related field) and/or relevant technical certifications (e.g., CompTIA, Microsoft, networking) preferred
 * Experience supporting medical devices or healthcare environments, including web-based/client-server applications, SAP or similar systems, and knowledge management tools preferred

## Description

As a Technical Support Specialist, you will be a trusted partner to customers and patients, resolving technical challenges through remote troubleshooting and guidance. You'll play a key role in creating a consistent, high-quality support experience while contributing to continuous improvement and innovation across our products and services.

Your team

You'll be part of a collaborative, supportive team focused on delivering high-quality, consistent technical support. The team values knowledge sharing, continuous learning, and creating an environment where everyone can succeed and grow. Together, you'll help advance Baxter's mission to save and sustain lives.

This role follows a hybrid work model and requires regular onsite presence at our Skaneateles, NY office to support collaboration, training, and team engagement.

What you'll be doing

 * Provide remote troubleshooting support for hardware, software, and network-related issues
 * Document all cases in detail, including issue identification, troubleshooting steps, and resolution outcomes
 * Execute customer requests such as part replacements and case creation through systems and alternate workflows
 * Support escalation processes by engaging appropriate internal teams (e.g., R&D, engineering) when required
 * Deliver technical guidance on use of supported hardware, software, and connected devices
 * Track and update cases to ensure timely resolution aligned with defined KPIs and service levels
 * Identify and document recurring issues to support product and process improvements
 * Utilize standard tools, systems, and knowledge management resources to resolve technical issues