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# Site Support Help Desk

- **Company:** Science Applications International Corporation
- **Location:** Little Rock, AR, United States
- **Salary:** $40,001.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Adobe Analytics, Microsoft Windows, Software Debugging, Linux, Information Technology Operations, Virtual Private Networks (VPN), Network Configuration and Change Management, Software Maintenance, Software Systems, TCP/IP, Network Routers, Google Cloud, Cyber Warfare, Network Server
- **Published:** October 20, 2026
- **Apply:** https://www.careerarc.com/job-listing/saic-jobs-site-support-help-desk-53223670

## About the Role

* AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience with relevant certification., * Ability to configure laptops and workstations.
 * Ability to work independently and coordinate changes in production/test environments.
 * Basic understanding of TCP/IP, routers, switches, and Virtual Private Networks (VPNs).
 * Experience with Windows and Linux Operating Systems.
 * Experience with Google Cloud Platform (GCP) is desired but not required.
 * Must be able to lift a minimum of 50lbs as well as be physically capable of maneuvering under and around desk

Clearance:

 * Active Secret security clearance, must be capable of obtaining a TS/SCI clearance

## Description

Description

SAIC is seeking a Site Support II to provide support for Cyber Operations Courses in Little Rock, Arkansas.

Our team is looking for a Site Support II interested in supporting infrastructure for defensive cyber operations (DCO) courses. Consider joining our amazing team at Little Rock Air Force Base. You will work with a team of talented and supportive people dedicated to teaching and enabling operators defending our nation's critical systems.

Responsibilities:

 * Ensure smooth IT operations at the schoolhouse to include classroom IT hardware setup and tear down.
 * Key interface for user support on new accounts, issuing new desktop/laptop, and software needs.
 * Tier 2 support, ticket handling, change management.
 * IT Support for diagnosing, troubleshooting, repairing and debugging Laptop/desktop, servers, networks, printers, and Software systems. Root-Cause analysis / Independent Troubleshooting
 * Responsibilities include oversight and integration support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility.
 * Installation of software maintenance releases or hardware upgrades including the oversight of the installation process and test procedures to diagnose and resolve product performance problems at installation.
 * Identifies areas requiring product improvement and implements upgrades to hardware and software.
 * Provides feedback and customer support regarding product performance problems and suggested solutions which may require product exchanges or more complex problem solving.
 * General supervision and instructions given for routine work, and detailed instructions given for new activities or special assignments.
 * This role has physical requirements associated with developing content at systems such as computers and part task trainers.
 * Candidate must be able to lift items up to 25 lbs. regularly, up to 50 lbs occasionally, and team lift heavier items rarely.
 * This role requires a mix of standing and sitting and requires bending, stooping, crouching, kneeling, and crawling to set up equipment.
 * Regular performance of fine manipulation associated with working at a computer is expected and this role can include handling small parts in part task trainers.

Qualifications

Required Education:

 * AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience with relevant certification.

Qualifications:

 * Ability to configure laptops and workstations.
 * Ability to work independently and coordinate changes in production/test environments.
 * Basic understanding of TCP/IP, routers, switches, and Virtual Private Networks (VPNs).
 * Experience with Windows and Linux Operating Systems.
 * Experience with Google Cloud Platform (GCP) is desired but not required.
 * Must be able to lift a minimum of 50lbs as well as be physically capable of maneuvering under and around desk

Clearance:

 * Active Secret security clearance, must be capable of obtaining a TS/SCI clearance

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.