> Markdown version of [/jobs/ext/3844674-it-specialist](https://www.wearedevelopers.com/jobs/ext/3844674-it-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Specialist - **Company:** Madcap Software, Inc. - **Location:** Greensboro, NC, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Android Software Development, Apple IOS, Apple Mac Systems, Application Packaging, Microsoft Azure, Microsoft Online Services, Business Systems, Software as a Service, Cloud Computing, Linux, DevOps, Identity and Access Management, Information Technology Operations, Virtual Private Networks (VPN), Python (Programming Language), Paessler Router Traffic Grapher, Windows PowerShell, Azure Active Directory, Runbook, Single Sign-On, Datadog, IT General Controls (ITGC), Grafana, Madcap, Microsoft InTune, Usage Tracking, Information Technology - **Published:** October 20, 2026 - **Apply:** https://www.juju.com/job/23_443B4C692511EF22B3B9CF00E6D82796 ## About the Role Ability to be proactive, enthusiastic, hardworking, and friendly in a fast-paced environment, with minimal supervision Handle a high volume of requests and projects Excellent verbal and written communication skills 5+ years of experience in similar role and/or experience Having excellent problem-solving skills. Being oriented towards finding solutions to problems is key Experience with ITIL Processes or SOC 2 A working knowledge of the current Microsoft Windows, SSO, SaaS and Linux (preferred) Experience with PowerShell and Python a plus Excellent organizational skills with the ability to prioritize and manage multiple tasks Ability to focus on detailed work for extended periods of time Professional work ethics, and integrity ## Description We are looking for a Senior IT Specialist to hold a crucial position at Madcap Software, Inc. The person in this role will assist with Information Technology operations such as managing Microsoft Entra and InTune operations, responding to tickets, compliance-related tasks, security event handling, and a wide breadth of projects. In this position, you will be working and collaborating with other IT professionals, software engineers, and even non-technical team members on a wide-ranging variety of projects., Administer and continuously improve Microsoft Intune/MDM platform management across macOS, Windows, iOS, Android, and Cloud PC environments, including device compliance, configuration profiles, application packaging, deployment, and lifecycle management. Manage and support identity and access management services, including Microsoft Entra ID, Active Directory, SSO integrations, conditional access policies, MFA, role-based access controls, and access reviews. Monitor, triage, and respond to cybersecurity events using Microsoft Defender and related security tools; coordinate escalation, containment, remediation, and documentation of security incidents as needed. Provide advanced support for internal teams by resolving, prioritizing, or escalating service desk tickets. Troubleshoot remote workforce issues involving workstations, VPN connectivity, endpoint security, Microsoft 365 services, and third-party SaaS applications. Support user onboarding, offboarding, and access rights management, ensuring timely provisioning, deprovisioning, license assignment, and compliance with internal access control procedures. Assist with administration of Azure, AWS, Windows 365 Cloud PCs, and related infrastructure services, including monitoring, maintenance, documentation, and operational support. Manage SaaS application licensing and usage tracking to support cost control, compliance, renewals, and accurate user access records. Support SOC 2 Type II compliance activities by following approved procedures, maintaining required evidence, and helping ensure IT controls are consistently executed. Collaborate with R&D, Technical Support, DevOps, and other internal teams on IT, security, infrastructure, and business systems projects. Assist with uptime monitoring, alert triage, and outage response using tools such as PRTG, Datadog, Grafana, and related monitoring platforms. Collaborate with third-party MSSP partners on security findings, remediation tracking, vulnerability response, and incident follow-up activities. Create and maintain clear technical documentation, system specifications, runbooks, and end-user instructions for IT-managed systems and processes. Assist with employee training and knowledge-sharing related to IT systems, security awareness, standard operating procedures, and approved technology use. Perform other duties and responsibilities as assigned.