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# Help Desk Technician I (Entry-Level) Marlton, NJ

- **Company:** COREHIRE LLC
- **Location:** Evesham, NJ, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Windows Search, Peripherals, Computer Equipment
- **Published:** October 20, 2026
- **Apply:** https://www.juju.com/job/16_512229481

## About the Role

The Help Desk Technician I is an entry-level role providing first-response support for computer hardware, peripherals, and software. While prior experience is not required, candidates must demonstrate a passion for technology and a strong desire to learn new skills. Success in this role is measured by the ability to deliver exceptional customer service, clear communication, and reliable technical support., * Genuine interest in technology and eagerness to learn.

 * Clear, friendly, and professional phone manner.
 * Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
 * Ability to manage multiple assignments with attention to detail.
 * Hands-on experience with Microsoft Windows Desktop Operating Systems.
 * Reliable transportation for on-site support.
 * Ability to lift and move PC system components as needed.

## Description

* Provide first-level support (phone, email, remote, and on-site) for desktops, laptops, printers, and related devices.
 * Accurately log problems and resolutions in the ticketing system.
 * Maintain and grow knowledge of products and services supported by the Help Desk team.
 * Ensure proper documentation, escalation, tracking, and follow-up of all incidents.
 * Participate in the on-call rotation as scheduled.
 * Complete assigned training and certification requirements.
 * Perform other duties as assigned by the Help Desk Lead.